Raynor Services is a service company; therefore, we do try to put our customers first. This may entail answering the emergency phone or going out on an emergency call, when it is your turn to be on call. Depending upon your position, this may be one week out of the month or one week every two months. However, every employee is compensated for their time not only in payroll but also with incentive money for the week and bonus money for each call that is run. This is clearly outlined in the interview process, so there are no surprises when it is your turn to be on call.
We all wear many hats and do multiple jobs. If you don't like learning new things, then this would not be the job for you.
Again, being a service company requires that we make sure our customers are safe and happy to the best of our ability. Sometimes this means a technician may need to work overtime to make sure our customer is not left without electricity, heat or air conditioning. We certainly couldn't leave our customer in the lurch, just because it is 5:00.
The owners spend a lot of time and money on having everything you need to do the best job you can. This requires training and attention to detail everyday without exception. So, if you don't like following the guidelines for each and every call, or you don't feel the need to fill out a timesheet, but expect to get paid, then this would not be the job for you.