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Yes we are a small company and are somewhat unstructured and informal compared to larger companies, for me that is one of the reasons I like it here. But despite the informality, we are fair, professional, organized, and overall pretty decent.
Regarding the claim that you have to avoid uttering a single word at work. We just don't work that way. I will assume it is a metaphor for not feeling heard, and I regret if that was your experience. We do care about feedback. We have implemented many ideas that came direct from the staff in the 4 years I've been here.
Of particular note, we conducted an Employee Survey in 2017 which resulted in decent satisfaction scores (overall average score of 4 out of 5), and an excellent set of action items in areas we want to improve.
If there is anything you want to share with me directly, I welcome your feedback.
Amanda, Director of Finance/HR, amatthews@readytech.com, 415-203-3714