Redox, Inc. Reviews

3.5

48% would recommend to a friend

(88 total reviews)
avatar

Trip Hofer

30% approve of CEO

43% positive business outlook

Redox, Inc. has an employee rating of 3.5 out of 5 stars, based on 88 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Redox, Inc. employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

88 reviews
2.0
14 Nov 2019

False Advertising

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Not being asked to write a glowing review within the first month of hire (before it is actually fair to make thorough assessments of experience and culture).

Cons

Though seemingly nice, the people in power are narrowly experienced and often two-faced. Professionals and subject matter experts are backhandedly ostracized but paid lip service — until they are pushed out, if they haven’t already left from exasperation. Unless you’re an OG, people born before ~1992 are secretly deemed second-class, and you’re definitely not going to feel welcome here if your integrity prevents you from cutting corners and competing with your own teammates Lord of the Flies style. No accredited HR. Make no mistake, this is a Boys Club hidden behind the mirage of a progressive marketing campaign. Redox will likely succeed but not without first disparaging hardworking people and trampling over their souls.

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Redox, Inc. Response
6y
Thank you for sharing your feedback and I’m sorry you left Redox feeling unrecognized for your expertise and hard work. We strive to build a culture that is highly team-oriented, collaborative, mission-driven, friendly, and appreciative. I regret that wasn’t your experience. There are a few elements of your feedback that I’d like to address directly to provide perspective for others reading this. First, based on internal feedback similar to yours, we updated our onboarding flow a while ago to move the suggestion to write a Glassdoor review to the 6 month mark, after people have had a chance to settle in, and underscored that this is entirely optional. We want Redoxers to feel supported in sharing their experience on Glassdoor, but there is no requirement whatsoever. We should have been more thoughtful in how we initially built this into our onboarding flow, and we have adjusted based on feedback from the team. Second, you mention people born before ~1992 being deemed second class. Hopefully some numbers will provide perspective. The vast majority of the company (83%) was born before 1992. Twice as many Redoxers were born in or before 1982 as were born in or after 1992. We strive to make Redox welcoming to Redoxers of all ages and points in their career. It’s both the right thing to do and the diversity of perspective is critical to our success. Third, building a strong People Ops (HR) function is an area we’ve invested in and will continue to invest in. Today, our team has two team members with certifications from the Human Resource Certification Institute (HRCI) and over 30 years combined practical HR experience. We recognize that strong HR is critical to Redox’s growth and we will continue to invest in our People Ops team. Again, thank you for your feedback and we wish you had a better experience. If you would like to share more of your experience, please feel free to email me at andy@redoxengine.com.
3.0
2 Sept 2020
Recommend
CEO approval
Business outlook

Pros

- Generous parental leave - Unlimited time off is generally true (might be team specific, as an engineer it is not difficult to coordinate) - Modern tech stack (mostly Typescript and Node, some older JS code) and interest in adopting new technologies - Healthy engineering culture - e.g. regular engineering wide meetings to share across delivery teams - Productivity fund is generous (a budget for home office or other fun things) - Health insurance is generous and covers dependents well

Cons

- As another reviewer put it, it's still very much a "good ol' boys club" of former Epic pals and their network - if you aren't in that club you may perpetually feel left out and left wondering why certain decisions were made, or why person X was hired. There is a hidden layer of drama and gossip among management that is concealed by promoting a culture of transparency and openness - Recently Redox laid off a significant percent of their staff, including a lot of engineers, some who had been at the company for many years and seemingly were very valued by the company, though clearly that wasn't true. The founders released a podcast where they claimed they would explain why those people were the ones who were laid off, but really it was left unanswered. Quite a few engineers had recently "leveled up" but were let go, pointing to perhaps that they somehow landed on someone's hit list or somehow not Redox-y enough (their cult-like word for embodying the company's values - though leveling up requires being Redox-y enough, so it is seemingly contradictory) - The layoff speaks to this lack of real transparency - the Friday before the lay offs (the following Tuesday) the "all hands" meeting was quite terse and hinted at that if trends continued, they may need to "adjust their plans". It turns out this actually meant "we're planning to lay off 25% of employees and going to do so in just a few days" - Salary seems a little low ($110-125k for mid level) - Frequent re-organization of delivery teams - most of my colleagues have been on at least 3 to 5 incarnations of different teams in the past 2 or so years. While this is somewhat expected for a growing company, it feels more like baseball cards getting traded around by engineering management rather than strategic organization

2.0
24 Aug 2020

Pros and Cons

Recommend
CEO approval
Business outlook

Pros

- Typically, a strong emphasis on work-life balance - Be wary of the bulk of positive reviews, as Redox tasks new hires with leaving positive reviews and has HR leave a number themselves - Generally good, smart people that are passionate about improving healthcare integration - Competitive maternity/paternity and family leave - A compelling product filling a need in the market - Work from home policy - While remote-first, there is an emphasis put on company wide initiatives and meetings to get to know your peers

Cons

- I'll start by saying that Redox can be a good place to work. I will list out a number of cons, and while valid, it is more than simply its failings and has a number of positive attributes. I do not want this to come off as disgruntled, but as someone who is concerned about the company's current trajectory. - Leadership is often out of touch, hired in from larger organizations for the name recognition. These are people who have made their money and are not particularly invested, nor tuned in, to the product, the company, or to those under them. - A true boy's club under the guise of a culture that claims to prioritize diversity. Women are often overlooked and undervalued. Almost all top-down decisions are made by men. - Redox claims to value diversity, and will wax poetic on their marketing materials, but has an overwhelmingly white (and male) workforce. It's the kind of company that believes diversity of thought counts as equitable hiring. Diversity sessions are often lead by white men with no training whatsoever, just a confident attitude and a smile. - There is often too lax an attitude and a lack of accountability. Existing customers go ignored, prospective customers are forgotten about. Like most startups, there are aggressive targets. Hard to imagine achieving them with such a lack of effort and unwillingness to work 40 hours a week. - Internal politics are heavy. Everyone is talking to someone about somebody. - Unclear and unstructured growth paths. Favoritism with upper management is very, very important. - Painfully obvious lack of company direction. Decisions are made and then rebuffed in weeks/months time. Worrisome future outlook. - Bloated middle management layer.

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Redox, Inc. Response
5y
Thank you for your feedback. I know it comes from a place of genuine concern. Reading your review, there were parts that resonated -- particularly those about smart, driven people. There were other parts that are concerning. I’d appreciate the opportunity to listen if you (or other Redoxers who have perspective on these themes), would be willing to to talk it through. I feel bad this has been your experience and would like to understand it better. Below are a few points that I want to share some perspective on, for folks who might not have full context. But again, for any Redoxers reading this review who would like to share thoughts on the themes mentioned, I’d love to listen. Andy K - We do suggest folks leave a review here on Glassdoor as one of the last steps in the onboarding process. It’s timed for 6 months after a new Redoxer joins, which is usually enough time to get a feel for the place. There was a period when it was earlier, but we pushed it back based on feedback from the team. We ask for an honest review (good or bad), and the suggestion is clearly marked as optional. We don’t follow up or track whether people leave reviews. We haven’t made any special effort to have People Ops folks leave reviews. - We have made progress on building a more diverse team and still have a long way to go--we want the makeup of Redox to reflect society at large. We started with a focus on gender in the spring of 2019. At the time, 23% of the company was non-male identifying. That number is 35% today. We were on track to go above 40% this year before we paused hiring due to Covid. We had also set 2020 goals to make similar progress to increase diversity of race and ethnicity, as well as age. It’s frustrating to be stalled due to lack of hiring at the moment, especially since changing the makeup of a company takes years and we have a ways to go.. - Building more balanced leadership is another area we’ve made progress and still have more progress to make. Today, 36% of coaches (managers) are non-male identifying, which is in line with overall representation. This is significant progress from where we were. But we do need to make more progress to ensure there are paths to more senior leadership roles. - As part of our effort to build a more inclusive environment, we’ve started engaging in monthly education as a team to learn about topics on diversity and racism (allyship, anti-racism, implicit bias, systemic racism, etc). We have folks across the team research and share on topics they are passionate about. This is a journey we’re trying to engage the full team in.
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Glassdoor has 90 Redox, Inc. reviews submitted anonymously by Redox, Inc. employees. Read employee reviews and ratings on Glassdoor to decide if Redox, Inc. is right for you.