Does Retail Assistance pay their employees well?

According to anonymously submitted Glassdoor reviews, Retail Assistance employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Retail Assistance. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Retail Assistance?

87% of Retail Assistance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Retail Assistance 4.3 out of 5 for work life balance, 3.9 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Retail Assistance?

Merchandiser (28) , Retail Merchandiser (19) , Visual Merchandiser (5) , Field Merchandiser (3) , Brand Ambassador (2) , Retail Assistant (2)

What are the pros of working at Retail Assistance according to real employee reviews?

"I’ve been with RAC since December 2016 and I’ve never been disappointed in training that’s provided and how each account manager is accessible and there to help with any questions you have." ((in 8 reviews)); "People and company are nice to work for." ((in 5 reviews)); "East job and easy to work with management." ((in 3 reviews))

Retail Assistance Reviews

4.1

87% would recommend to a friend

(78 total reviews)

Alan Spalter

90% approve of CEO

72% positive business outlook

Retail Assistance has an employee rating of 4.1 out of 5 stars, based on 78 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Retail Assistance employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

78 reviews

4.0

9 Jan 2026

Good vibe, slow increase

Retail assistant

Recommend

CEO approval

Business outlook

Pros

Good vibe, good place to learn as a fresh grad

Cons

Slow increase, a little bit monotone

1.0

27 Sept 2017

Expectations way too high for pay

Merchandiser

Recommend

CEO approval

Business outlook

Pros

You have flexibility when you can go into the stores, to a certain degree.

Cons

The pay is really bad. If they say you make $12/hour, you are only making $10/hour. The other $2 is considered a "reimbursement". This means you are not collect social security on it. If you apply for a loan, you don't make $12, you make $10. AND, since they call it a "reimbursement" you can't claim any expenses on your taxes. They also don't pay you for every hour work. They put such high expectations on only a 45 minute service. When you don't get it all done, you get in trouble and told you will be put on probation. So, to keep your job, you need to work longer for free. If they don't like your work, they will send you back and only pay you minimum wage. They don't give increases. I asked for an increase after 4 years of working there. I was given $0.25 after a long battle. I WOULD NOT recommend anyone for this position.

Retail Assistance Response

8y

This review was submitted by a disgruntled employee who was let go. In addition Retail Assistance pays the HIGHEST hourly wages in the industry for a third party National Merchandising Firm. No employee works for free, in fact the owners refuse to let any employee work for free, and the employee is told that they must leave the job undone if they run out of time. We treat our employees as family and appreciate each and everyone who works as part of the RAC family. Tracy Spalter

1.0

9 Dec 2014

Did not pay

Merchandiser

Recommend

CEO approval

Business outlook

Pros

Flexible hours. Nice stores to work in, Macy's and kohl's, where I was, and have already been a vendor with for over 13 years. Macy's and Kohl's have always been pleased with my work, contrary to what RAC said.

Cons

They claimed I did not do my work. I have over 102 photographs to prove that I did. They docked my pay to minimum wage; I am filing a claim with the labor board. It comes to a substantial loss when you consider driving time and gas that was not reimbursed as promised.

Viewing 1 - 3 of 78 Reviews

Jobs at Retail Assistance

Retail Merchandising-Jewelry and Apparel Experience Required

Retail Merchandiser (Part-Time) - Jewelry and Apparel Experience Preferred