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Thank you for your review. Regarding the instance(s) you mention, without context or your period of tenure it’s not possible for us to comment on the specifics, however we take such concerns very seriously and have policies to provide clear escalation routes.
Clearly, we would not condone such comments, which conflict with our core values. We have structured feedback mechanisms in place, and frameworks for managing communication and ensuring behavioural responses are managed effectively, such as the OARBED model and our internal Foundation Framework.
In addition, for many years we have monthly employee peer awards, and all comments are shared with individuals which is always well-received, as well as highlighting the positive efforts across the team in weekly company meetings. This has high engagement from across the entire agency, and members of the team in all areas are recognised and respected for their dedication, quality of delivery, as well as for supporting others. Whilst it can be difficult to maintain a ‘one team’ dynamic within a group, the culture and team ethic is currently very strong, and there is huge respect within the team for others and their talents – noted by yourself too.
Outside of developer training, we also have mechanisms in place for training and upskilling in other areas including supporting ACCA finance qualifications, SCRUM certification, and mental health first aid training, as well as many areas to upskill using the CMS platforms we work with. Multiple members of the team have excelled and been promoted multiple times, within and across departments.
We deliver high-quality complex digital solutions, and recognise the need for diligence, a consistent and well-defined process, clear tasks, and excellent communication to ensure successful outcomes. This comes hand in hand with the requirement for very high standards to ensure our clients receive the high quality they expect (on time, on budget, on scope), and all our excellent team are justifiably proud of the work delivered.
I’m sorry if you felt it impossible on occasion to meet the high standards required. Working within a digital agency is not for everyone, as it does require a very high degree of output quality, in often tight timescales, and so regardless of the plethora of documentation, videos, and peer support it doesn’t always work out despite everyone’s best efforts and intentions. We wish you all the best for your future career.
If you would like to have a further confidential discussion regarding your comments, please email hr@ridgeway.com, or contact me (the MD) directly.
