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Rockend Technology

Acquired by MRI Software

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Rockend Technology Reviews

3.6

69% would recommend to a friend

(50 total reviews)

Alister Maple-Brown

79% approve of CEO

56% positive business outlook

Rockend Technology has an employee rating of 3.6 out of 5 stars, based on 50 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rockend Technology employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

50 reviews
1.0
5 Apr 2017

What defines culture & values????

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Once was an industry leader and that is sadly where it ends as the issues across the board are epic!

Cons

If your definition of culture is based on perks then this is the company for you!Somewhere along the way Rockend adopted the belief that if you provide fancy bread in the kitchen, gym memberships for staff, and cupcakes at Mardi gras then it actually doesn't matter how you treat them. This fundamentally describes the Rockend culture. Over recent years they have gotten really good at the stuff that makes them look great from the outside but sadly this fish is rotting from its head!!! CEO sadly lacks the backbone to deliver on the vision and although he has been known to have a very strong presence from time to time (quarterly at least), the time he does spend is spent fighting the wrong battles. A 'yes' man if you are an unhappy customer and you make enough noise he will undermine the credibility and integrity of his team to distract from the fact that his business has fundamental issues at a far deeper level. Some of the most unethical and underhanded treatment of people I have ever witnessed and all done with a smile on their face.

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Rockend Technology Response
8y
Thank you for taking the time to review Rockend. We’re committed to providing our diverse team with a great place to work, including a range of benefits. Our team in turn engages with our customers to ensure that we’re providing world-class products and services that help them provide their own customers with the best possible experience. We value and take very seriously honest feedback, from both our team and customers, that we can use to grow and improve. If you would like to provide further feedback, we'd encourage you to please email hr@rockend.com.au and a member of the team will reach out directly to you.
1.0
20 July 2017
Recommend
CEO approval
Business outlook

Pros

- Mostly friendly people (can be artificial at times). - Offices have some nice decor and fittings. Australian Art is also nice. - When provided, food and drink is of a good quality.

Cons

Rockend Technology is a funny beast of a Company as it is; - A family run business started in the 1970's. - Its latest piece of Software was released nearly a decade ago. - It's most popular piece of Software is coming up to its 30th Birthday! - Innovation and Creativity are distant memories for a once magnificent specimen. - Diversity is not their strong suit, similar to their industry (Real Estate not Software) - I have never met more white middle aged (or older) people at a RSL let alone in a Software company. - They have a culture of Drug Use. - They pretend to hold the Customer at the centre of their Business but really they are just trying to keep the status-quo and in a Modern, Technology Driven environment it's like taming a Wild Bore – Good Luck! - Management has brought in new pig pens and restraints to try and keep their litter behaving but also that seems to be futile (with Piglets escaping each and every day). - Senior Management have their heads in the clouds and need to refresh their 3 word slogans, personality and their expectations for the Business. - Also their understanding of how actual ‘Technology’ works and should operate in a normal way is deplorable, systems and processes break-down daily providing a poor experience for the customer and also the staff. - Due to the habituation with the failures of systems and management they should really develop a "Fool me once, shame on you; fool me twice, shame on me" model (the shame is too much to bare). - Finally Rockend Technology Job Role Descriptions, Employee Benefits, Remuneration, Work life Balance are always exaggerated.

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Rockend Technology Response
8y
Thank you for taking the time to provide feedback. We’re obviously disappointed to receive a negative review such as this. It’s very important to us that we treat our employees well, because they are of course the core of our business. As such, we strive to provide a safe, motivating, respectful workplace and to reward our team’s contributions. Your observation around a lack of diversity surprises us, because our acquisition strategy is simple, transparent and evident: we simply seek to employ the very best candidate for every role (one who demonstrates the right skills, attitude and mindset) regardless of their age, ethnicity or gender, or any other personal attribute, for that matter. Our business is going through a significant period of growth and we acknowledge that not everyone feels comfortable with transformation. Rockend clearly wasn’t the right cultural fit for you, and we wish you success in finding an environment that suits you better. We would welcome the opportunity to discuss your feedback in more detail, in order to continue to improve as an employer. If you are happy to continue this conversation, please email me at hr@rockend.com.au, and I will make direct contact with you.
1.0
17 May 2017

Pretty from afar, far from pretty

Recommend
CEO approval
Business outlook

Pros

Free breakfast to get you ready for what will probably be a rough day. Alcohol on Fridays to help you get over what was probably a rough week. (I think you can tell from this list there's not a lot to love)

Cons

I genuinely don't know where to start... I feel as though this list has been rehashed over and over again by all recent reviews but here we go: They sell people the dream when trying to get them onboard. - "We have so many great benefits" (many of which we will discontinue and then tell you that have no right to complain as they don't actually form part of your contract) - "We are all about training and employee growth within the business" (but you will soon see us dissolve the current management team and hire externally for all positions. You will also see people who have worked for the business for years apply for these roles and be overlooked/outright ignored) - "The culture here is so great - we are one big team" (but please don't tell us if you are being bullied - we probably won't address the issue and will make you feel like maybe you should go if you're not happy here. Yes, we know we have had lots of bullying complaints about that same person - but what do you want us to do about it?) - "The CEO is really hands on - this is a family owned business, after all" (yes, he will pop up every now and then with his big plan. Although, it's not a plan... it's an elongated buzzword. And you will be expected to contribute, but no one will tell you how unless you're doing it wrong)

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Rockend Technology Response
8y
Thank you for taking the time to review Rockend. As we continue to grow and evolve as an organisation, we're committed to building a great team – we achieve this through a commitment to learning and development to enable career progression, and where necessary hiring externally. Ensuring our team member’s understanding of Rockend’s plans for the future is a key priority for the business, and is the focus of our annual conference, quarterly briefings and team meetings. We take seriously honest feedback - if you would like to provide further feedback, we'd encourage you to please email hr@rockend.com.au and a member of the team will reach out directly to you.
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Glassdoor has 53 Rockend Technology reviews submitted anonymously by Rockend Technology employees. Read employee reviews and ratings on Glassdoor to decide if Rockend Technology is right for you.