Rook Coffee Reviews

Hello. We are extremely disappointed to read this. We have almost 200 team members, many who have been with Rook for years and comments like this are hurtful to their livelihoods so we take them very personally. We love our team members, we love our customers, and we work our hardest to run a fair business that makes people happy...the ultimate Rook goal. As a company, we certainly understand and promote the importance of a work-life balance and try to provide all of our teams with the necessary tools to be able to implement comfortable and convenient scheduling. In addition, we continue to strive to maintain a positive working environment by actively checking in with all of our locations and planning employee outings, events, and additional job perks. With regard to your comments on COVID protocols, compensation, and company events, we find these to be quite inaccurate and lacking context. Our reaction to the handling of COVID remained in accordance with Federal, State and local guidance at all times to promote the safety and wellbeing of all staff and guests. We also continue to provide at-least annual performance reviews and pay increases based on performance, even taking into account the rising costs of inflation. Lastly, while alcoholic beverages are provided in limited quantities at some company events, they are monitored to ensure only employees 21+ are consuming and drinks are limited to two per employee. As a growing company, we value feedback and constant communication, and we are very open to hearing more about the experiences that have led you to leave this review. Please reach out to support@rookcoffee.com so we can better understand the nature of your feedback.

We're sorry to hear that these were takeaways from your time on our team. Please know that we have many measures in place that intend to do deliver an experience to our stores teams that's quite different from your feedback. For example, we only schedule shifts 4-7 hours long at the maximum. In terms of terminations and management, we strive to keep open lines of communication with frequent 1:1 store manager check-ins with teams and quarterly feedback sessions and surveys to ensure store-level feedback can be addressed by management as necessary. If you'd like to share more feedback from your specific experiences, you can reach out to people@rookcoffee.com at any time!