This company treats their employees very poorly.
Pros
The customers are some of the nicest in Chicago. You'll meet and become friends with lawyers, politicians, important players in the financial district, and just regular people that will make it hard to leave. The hours are pretty good for a restaurant at the theater district location; they close at 9 pm. At that location, lunch is very busy, which is a little tough to find in the industry too. The location is excellent for wherever you live in the city. It's in the loop near Clark and lake; so all cta trains will get you within two blocks. Your coworkers are like your second family; I met some people here that will be my closest friends for a long time.
Cons
Management and corporate are terrible to the employees. The employees are overworked and if (when!) you reach forty hours you will not get your overtime pay. If you are not there for nearly every shift, though, you will be considered second class; lazy and undedicated, and you will be scheduled to balance making just barely enough but not having time to pursue other jobs. They subject their employees to psychological abuse by pitting them against each other. Their hiring is highly discriminatory, and they nearly only hire illegal Mexican immigrants for their kitchen and busser/SA positions. They are painfully underpaid: in fact, the tips the servers turn in to the bussers are first collected by corporate, who gives them a low hourly rate and keeps the remainder. Management is lazy and careless, and most of their duties are maintained by the hosts. Management knows very little of what is going on in the restaurant at any given time. A majority of the managers do not know how to use the POS system and have to ask the servers to guide them through basic functions. The last few write ups at this location have been for disrespect or insubordination. This is really that when things get really bad, management gets frustrated or embarrassed of their lack of attentiveness, and start heated arguments with employees. They employ the practice of never firing employees to ensure that they can't collect unemployment; to reiterate, they under schedule these allegedly delinquent employees in order to force them to quit and forfeit their entitlements. Their negligence is frustrating, but worse still is that they are ill-trained in handling irate customers. They are frequently rude and fail to resolve complaints in a manner that will perpetuate the company's drifting fair reputation. They even commit offenses against customers, including taking secret cellphone photos of ones they find attractive. If you are considering being a server or busser here, you will subject yourself to poor treatment and embarrassment. No matter how mild or calm you are, you will be expected to adhere to an unjust and agitating system at this company.