Pros
Permanent contract, healthy insurance, food ticket, more than 30 days of vacation per year.
Cons
The company does not comply with their promises with both employees and customers. During the interview they make you a lot of promises about how they care about your happiness and how great they variable bonuses and benefits are. But in reality there are a lot of abuses there, targets that are impossible to reach, constant excuses to not pay your monthly bonuses. For example: the company charges hundreds of customers"by mistake" and when the customers contact asking for their money back, they make you call them dozens of times per week to say that the company will pay soon. But the company does not pay them for 6 or more months and your day consists in very tough calls receiving insults. You feel burned doing that every day, it's very consuming. On top of that, the company only counts in your performance the first time that you reach out the customer. When you have too many of them, it's not possible to reach the minimum target and they just make very harsh feedbacks in one to one meetings, making you feel terrible, and discounting hundreds of euros from your bonuses. If you complain, they fire you with disciplinary dismissal, so, you can imagine how toxic this place is. People is just miserable there and the amount of sick leave is very high. Save yourself from this place. There's no money in the world that worths it.