Does SMART Payment Plan pay their employees well?

According to anonymously submitted Glassdoor reviews, SMART Payment Plan employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at SMART Payment Plan. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at SMART Payment Plan?

57% of SMART Payment Plan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SMART Payment Plan 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at SMART Payment Plan?

Customer Service Representative (11) , Chief Financial Officer (CFO) (2) , Compliance Analyst (2) , Customer Service Representative (CSR) (2)

What are the pros of working at SMART Payment Plan according to real employee reviews?

"Management is great and willing to help at anytime." ((in 3 reviews))

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SMART Payment Plan Reviews

3.5

57% would recommend to a friend

(30 total reviews)

David Engelman

57% approve of CEO

56% positive business outlook

Ratings by category

3.5

Compensation and benefits

3.4

Work/Life balance

3.3

Culture and values

3.3

Senior management

3.3

Career opportunities

3.2

Diversity and inclusion

SMART Payment Plan has an employee rating of 3.5 out of 5 stars, based on 30 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SMART Payment Plan employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

30 reviews

1.0

26 May 2026

Micromanagement and low quality standards make it disappointing

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Hard pressed to find any.

Cons

Micromanagement issues. Don’t care about quality of work as long as u get it done as soon as possible. Place is a joke.

2.0

25 Aug 2025

Decent job

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Great team meet a lot of good friends working there

Cons

I got fired because a customers car was getting repossessed due to a prior agents mistake , so obviously the customer we was quite upset , so I was trying to deescalate the situation, apparently I was suppose to to, her to contact her dealership because there’s nothing we could do when it was our fault company was also sued for similar issues, management doesn’t care they suck tbh

1.0

31 July 2025

Horrible and overworked

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

none, it was horrible and i was let go because i was venting while muted.

Cons

Everything, the managers dont care about you and dont even care about the customer either. the company is also a scam

Viewing 1 - 3 of 30 Reviews