SMRT Reviews

3.4

58% would recommend to a friend

(1,097 total reviews)
avatar

Ngien Hoon Ping

82% approve of CEO

40% positive business outlook

SMRT has an employee rating of 3.4 out of 5 stars, based on 1,097 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SMRT employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

1K reviews
1.0
26 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Free public transportation, 13 months salary

Cons

Military-style middle management only wants to please their bosses; in doing so, they squeeze the life and soul out of their subordinates. Staff (execs) are forced to work extra hours to achieve the never-ending and unachievable expectations. Because why? Execs' time and efforts are free, unlike the non-execs, where they have to pay OT. With this in mind, execs are usually treated as non-human that does not deserve enough rest time or personal time. They are expected to reply to messages or emails instantly, regardless of the time of day or during off-work hours. When conflicts or faults arise at work, those who speak the truth are humiliated, blamed, and cursed in front of everyone. This is one of the reasons why your people LOVE telling you lies. They'll lie to your face every time because you will punish them for telling the truth that does not make you happy. Reporting to HR does not bring any changes because HR people are scared to say anything to the top management, afraid that their heads will be put on the chopping board. Non-execs have Union to back them up, but who do the execs have? No one. Last resort - they leave the company and leave a bad review of SMRT on websites like this so that their voices are finally heard, and the world could read and see the story behind the curtains.

1.0
21 Nov 2019
Recommend
CEO approval
Business outlook

Pros

- Its a job to get one started.

Cons

- Militaristic approach to problems - ex miliatry men in senior management, no real world understanding of men. - Very hierachial and slow promotion - Standby being unrealistic for family oriented and unable to book in holidays. reminding us of a 2nd NS. - compared to toher rail network in the world, and people management, very poor. -resolution is blame game rather than actual

3.0
14 Apr 2025
Recommend
CEO approval
Business outlook

Pros

Ceo is good and people are good to work with

Cons

Management strategies need to be aligned with the business

Viewing 1 - 3 of 1,097 Reviews

Glassdoor has 1,264 SMRT reviews submitted anonymously by SMRT employees. Read employee reviews and ratings on Glassdoor to decide if SMRT is right for you.