Pros
You have the opportunity to learn from some very skilled analysts and enhance your knowledge of Excel and SPSS, as well as the healthcare industry as a whole. This company could be a great stepping stone if you are looking to advance your analytical skills and get your feet wet in the healthcare industry. The work from home days are a nice perk and are definitely needed during periods where there is max workload. Additionally, the “worker bees” aka employees are great to work with and are extremely hard workers. There are some truly gifted employees on the operations teams, but the same cannot be said for senior management.
Cons
First of all, use caution when considering reviews written around March 2016. Many employees were instructed by management to leave positive reviews on this website around that time. The company is top-heavy. At times it feels like there are more Senior VP’s than there are actual employees. Let me begin by saying that I decided to write this in the hopes that it will spare someone the agony of accepting employment at this company. I know nothing will be done by anyone in senior management to rectify the problems that currently plague low and mid-level employees. Unfortunately, I know this because they have done employee satisfaction surveys in the past and accomplished absolutely nothing after the fact. However before doing absolutely nothing with the feedback they received about how to improve the company, management spent months making us explain exactly why we responded that we hated the company. Which guess what, did not help anyone like the company any more. In fact, the one positive change they did make was to establish a team of representatives from each department to meet monthly and discuss ideas about improvement. However that went away once new management came on board and no one had the foresight/knowledge to keep this team around. HR is beyond incompetent and if you need to contact them regarding anything (payroll or benefits), expect to send at least five emails before you get a response. None of the internal systems communicate with one another and senior management seems determined to purchase and implement more and more of these (brand new, very expensive) systems without proper planning or communication. This is one example of how management is trying to make the company be perceived as high-tech, but really they just swapped out one insufficient, outdated system for another that can’t be integrated with any other programs or systems. Also, the analytics team is responsible for facilitating the transition between these systems, often at their busiest reporting times which is perfect for maximizing employee unhappiness. Seriously, the redundancy of work is astounding. Additionally, everything is done manually which leaves a huge margin for error in nearly everything. None of this matters to the sales team, as they will guarantee client deliverables without first consulting operations and determining whether these things are even feasible. By promising clients deliverables that literally cannot be met with current resources, they set the company up for failure. There is no pushback on these things and production is simply pressured to work harder and longer (somehow without dying from lack of sleep). It’s kind of laughable, really. Since the company was purchased in 2015, they have brought in new managers who clearly have no regard for “legacy” employees or any knowledge of the industry. They seem to hire people they know and these people add very little value to the organization. Again, they have these ideas and processes that sound great, but when it comes to execution they simply cannot meet their own expectations. It’s frustrating because they don’t realize how valuable their employees could be if they would only: Listen to their ideas and insights (since most employees have been in the industry and/or at the company for longer than most of the management team combined) Compensate them fairly Provide a reasonable workload Promote on a basis of ability and merit I have learned a lot, but it has not been worth the stress or the amount of personal time I dedicated to an insurmountable workload.