STA Travel Reviews | Glassdoor.com.au

STA Travel Reviews

Updated 29 January 2019
199 reviews

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2.8
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Recommend to a friend
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Reinhard Kotzaurek
17 Ratings

Employee Reviews

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Pros
  • "Very positive, friendly work environment" (in 22 reviews)

  • "Great people, Great Brand, Fam trips" (in 11 reviews)

Cons
  • "Low pay with no framework in place for pay reviews" (in 18 reviews)

  • "You are renumerated well for your long hours and lack of weekends" (in 11 reviews)

More Pros and Cons

  1. "Fun, young Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at STA Travel full-time (More than 3 years)

    Pros

    Awesome Travel Perks
    Making great Friends
    Young Company
    Talking about travel is exciting.
    Good Vibes in store

    Cons

    High Stress, below average pay


  2. "Travel expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at STA Travel full-time

    Pros

    Talking about travel all the time

    Cons

    not a good career; very stressful

  3. Helpful (2)

    "Worst company I have ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Expert in Brisbane
    Former Employee - Travel Expert in Brisbane
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at STA Travel full-time (More than a year)

    Pros

    Some* colleagues. I still keep in contact with have become lifelong friends.

    Cons

    - low pay
    - attitude towards staff is rude if management don’t like you (saw it happen to others)
    - if they don’t like you they will find an excuse to put you on performance development. I had people in my team that had not been meeting target but never went on performance development but I did. Work that one out?
    - low key bullying
    - treated like you’re not a person but totally disposable
    - not “reasonable” additional hours I stayed back on a few occasions to get work done as they want you to be thorough. Talking about 11pm and also you’re expected to go to product nights and socials
    - they tip toe around addressing issues and if you raise any you are treated differently.
    - The highest you can go in Australia is a team manager, RSM or trainor unless you are in Melbourne. So no real opportunity for career progression
    - overseas team which make communication harder than it needs to be
    - “Perk” not worth it at all. I earn a higher salary now and can afford to travel more than at STA Travel even with the commission schemes.

    Advice to Management

    Address all issues head on and make it VERY clear that bullying etc WILL NOT BE TOLERATED. There is nothing that enforces this. Compared to the job I have now in it is very regulated and I have had absolutely no problems. Also fix the above.


  4. "Travel Expert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Expert in Perth, Western Australia
    Current Employee - Travel Expert in Perth, Western Australia
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at STA Travel full-time (Less than a year)

    Pros

    Great staff members and team, you learn a LOT about travel (super convenient for your own holidays!) and about the world. Very good for quiz nights. Lots of free tours and travel opportunity if you're successful.

    Cons

    Stressful - if you don't make budget you're on minimum wage. This makes it really hard to get by and save. The pay is too low for the training and responsibility you have to carry.

    Advice to Management

    Managers shouldn't have an individual budget if you want them to truly be able to dedicate all of their time to achieving store budget and supporting staff.


  5. "Little pay and no career, waste of time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Melbourne
    Former Employee - Assistant Store Manager in Melbourne
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at STA Travel full-time (More than 3 years)

    Pros

    Quirky and fun people to work with (not including upper management).

    Cons

    Very low pay for a highly demanding job, having to work overtime constantly with no additional pay, no career development, upper management changing things constantly with no real direction or thought put into it. You will leave the job with no other real career prospects outside of the travel industry.


  6. "Tough Targets and not enough training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Expert in Perth, Western Australia
    Former Employee - Travel Expert in Perth, Western Australia
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at STA Travel full-time (Less than a year)

    Pros

    Nice Staff
    Lots of free Booze
    Able to book my own travels at huge discount

    Cons

    Not enough training
    Tough targets to make

    Advice to Management

    Look after your average TEs, they are the ones working hard for very little gain.


  7. "Don’t waste your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at STA Travel full-time

    Pros

    Pretty good Travel perks and flexible schedule

    Cons

    Management don’t know what they’re doing. They don’t train staff properly. Very underpaid - even with commission. Don’t advance the proper people.

    Advice to Management

    Train your staff better and spend more effort in the right people.

  8. "Worst job I have ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Expert in Perth, Western Australia
    Former Employee - Travel Expert in Perth, Western Australia
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at STA Travel full-time (Less than a year)

    Pros

    Colleagues
    HR hub did back me up when my manager tried to get me in trouble after setting me up.

    Cons

    Everything else. STA expect you to sell your soul for minimum wage.
    -Unpaid overtime and illegal 'compulsory' product nights that they think you all want to go to because they give you free alcohol.
    -Unrealistic targets
    -No career opportunities
    -Poor training
    -Set you up to fail with false advertising
    -Terrible, terrible management
    -Constant pressure and false incentives that never translate to money or genuine perks
    -Terrible hours and will make you work at different stores hours commute away without notice or consent (it's in the contract)
    -Competitive atmosphere to pit you against your colleagues
    -Hypocritical policies
    -Higher and higher sales targets whilst cutting staff wages and employing all the behind the scenes work in Romania suggests to me this is a company on the brink of collapsing, in an industry slowly dying.

    Advice to Management

    Get another job?
    Focus on your employees rather than dollar signs and you would probably save money just in training from the unbelievably high turnover rate.


  9. Helpful (1)

    "Starting your adventure? DONT DO IT HERE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Expert in Sydney
    Former Employee - Travel Expert in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at STA Travel full-time (More than a year)

    Pros

    - Product nights held by airlines/ tourism are great to attend
    - decent incentives
    - opportunity to learn transferable skills that will enable you to get a new job pretty easily

    Cons

    - low wages
    -high stress
    - bulling between staff and management
    - favouritism
    - management who have no clue what they’re doing and are only in the role due to tenure.
    - slow systems and horrible laptops
    - culture based on drugs, sex and alcohol

    Advice to Management

    For someone to get rid of everyone and start again- new marketing, new image, investing in staff, providing good service. Other than that, their will be no hope! Adios STA!


  10. Helpful (1)

    "Progressive dinosaur company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good travel perks.
    Made some nice friends.

    Cons

    - Low pay.
    - Bullying culture.
    - They think they're forward thinking but they're dinosaurs.
    - Management who have little idea of what they're doing.
    - Incrediable lack of business accument. Cowboy-like management.
    - 'Cult-like' culture based on excessive alcohol and 'compulsory' attendance to non-paid company events

    Advice to Management

    Just shut up shop now before you go into liquidation. The distribution model you work in will be dead in a few years. Travel agents will go the way of taxi drivers and DVD stores.