STA Travel Reviews | Glassdoor.com.au

STA Travel Reviews

Updated 13 November 2018
192 reviews

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3.0
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Reinhard Kotzaurek
17 Ratings

192 Employee Reviews

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Pros
  • "Very positive, friendly work environment" (in 22 reviews)

  • "Great people, Great Brand, Fam trips" (in 11 reviews)

Cons
  • "Low pay with no framework in place for pay reviews" (in 16 reviews)

  • "weekend work, poor management , long hours" (in 11 reviews)

More Pros and Cons

  1. "Fun, young Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at STA Travel full-time (More than 3 years)

    Pros

    Awesome Travel Perks
    Making great Friends
    Young Company
    Talking about travel is exciting.
    Good Vibes in store

    Cons

    High Stress, below average pay


  2. "Tough Targets and not enough training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Expert in Perth, Western Australia
    Former Employee - Travel Expert in Perth, Western Australia
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at STA Travel full-time (Less than a year)

    Pros

    Nice Staff
    Lots of free Booze
    Able to book my own travels at huge discount

    Cons

    Not enough training
    Tough targets to make

    Advice to Management

    Look after your average TEs, they are the ones working hard for very little gain.

  3. "Don’t waste your time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at STA Travel full-time

    Pros

    Pretty good Travel perks and flexible schedule

    Cons

    Management don’t know what they’re doing. They don’t train staff properly. Very underpaid - even with commission. Don’t advance the proper people.

    Advice to Management

    Train your staff better and spend more effort in the right people.


  4. "Worst job I have ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Expert in Perth, Western Australia
    Former Employee - Travel Expert in Perth, Western Australia
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at STA Travel full-time (Less than a year)

    Pros

    Colleagues
    HR hub did back me up when my manager tried to get me in trouble after setting me up.

    Cons

    Everything else. STA expect you to sell your soul for minimum wage.
    -Unpaid overtime and illegal 'compulsory' product nights that they think you all want to go to because they give you free alcohol.
    -Unrealistic targets
    -No career opportunities
    -Poor training
    -Set you up to fail with false advertising
    -Terrible, terrible management
    -Constant pressure and false incentives that never translate to money or genuine perks
    -Terrible hours and will make you work at different stores hours commute away without notice or consent (it's in the contract)
    -Competitive atmosphere to pit you against your colleagues
    -Hypocritical policies
    -Higher and higher sales targets whilst cutting staff wages and employing all the behind the scenes work in Romania suggests to me this is a company on the brink of collapsing, in an industry slowly dying.

    Advice to Management

    Get another job?
    Focus on your employees rather than dollar signs and you would probably save money just in training from the unbelievably high turnover rate.


  5. Helpful (1)

    "Starting your adventure? DONT DO IT HERE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Expert in Sydney
    Former Employee - Travel Expert in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at STA Travel full-time (More than a year)

    Pros

    - Product nights held by airlines/ tourism are great to attend
    - decent incentives
    - opportunity to learn transferable skills that will enable you to get a new job pretty easily

    Cons

    - low wages
    -high stress
    - bulling between staff and management
    - favouritism
    - management who have no clue what they’re doing and are only in the role due to tenure.
    - slow systems and horrible laptops
    - culture based on drugs, sex and alcohol

    Advice to Management

    For someone to get rid of everyone and start again- new marketing, new image, investing in staff, providing good service. Other than that, their will be no hope! Adios STA!


  6. Helpful (1)

    "Progressive dinosaur company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good travel perks.
    Made some nice friends.

    Cons

    - Low pay.
    - Bullying culture.
    - They think they're forward thinking but they're dinosaurs.
    - Management who have little idea of what they're doing.
    - Incrediable lack of business accument. Cowboy-like management.
    - 'Cult-like' culture based on excessive alcohol and 'compulsory' attendance to non-paid company events

    Advice to Management

    Just shut up shop now before you go into liquidation. The distribution model you work in will be dead in a few years. Travel agents will go the way of taxi drivers and DVD stores.


  7. Helpful (1)

    "STA Travel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Expert in Brisbane
    Current Employee - Travel Expert in Brisbane

    I have been working at STA Travel full-time (Less than a year)

    Pros

    Great work environment - makes work fun.

    Cons

    High stress - Low Pay

  8. "Rethink your employment with this evil enterprise."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at STA Travel full-time (Less than a year)

    Pros

    NONE, you think "I want to be a travel agent to get free travel and great discounts" Trust me the little you get here, you may-aswel work at Aldi or a Bar and make more money. The discounts will have paid themselves!

    Cons

    EVERYTHING this company is. Oh and hey minimum wage you get the same if not more at McDonalds! PLUS its not an easy job to learn so you realistically wont make any money for at least a year or two until you build up your clientele basis.

    Advice to Management

    Pay your staff more and treat them as an individual and not a number maybe could be a good start.


  9. "Head Shake, Eye Roll, Face-Palm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at STA Travel full-time

    Pros

    Head office is in a good location. You get paid on time.

    Cons

    No structure, no plan, unrealistic vision for the future, monthly Management resignations. Staff constantly being made redundant due to bad decisions, which are often retracted.


  10. "Entry into the tourism industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at STA Travel full-time (More than 3 years)

    Pros

    Social, flexible hours. Discounts. Youth friendly

    Cons

    Salary. No support from head office. Minimal room for growth.

    Advice to Management

    CLEAR DIRECTION. It seems sta doesn't have a clear direction for the future


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