- Office staff wears multiple hats so scaling is like, a teeth-pulling process. Hiring talented, well-versed people is a double edged sword because it's hard to know how to allocate their talents. The meting out process is clunky and through trial and error we figure out who is best at what, in place of an actual metrics/analytic test to point out specialties right away.
- I have absolutely no life. In part it is the nature of the job, because there are a lot of things to do in a day. I also have mild OCD (undiagnosed) and constantly get mired in self-assigned side projects, so I'm not sure how objective this particular bullet point is. On the upside, I've learned a whole new way of time management, so the job has definitely trained me to be better than I thought I ever could be at multi-tasking and making critical split-second decisions.
- High stakes industry. Room for error is nil. Because dispatch and other critical areas can be affected by even the smallest mistakes, you have to reach a new level of zen focus to make sure you're not causing a train wreck of issues.