Sama Reviews

3.5

81% would recommend to a friend

(478 total reviews)
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Wendy Gonzalez

69% approve of CEO

40% positive business outlook

Sama has an employee rating of 3.5 out of 5 stars, based on 478 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sama employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

478 reviews
1.0
15 Sept 2019
Recommend
CEO approval
Business outlook

Pros

I left Samasource a little while ago, around the same time as half a dozen or so other staff people (several of whom were on the management team). I don't know if the reasons they left were the same as mine. After having had some time to reflect on my years at Samasource, one positive thing I can say is that the mission is admirable. They seem to struggle with executing on it and my experience was that senior staff subordinated the mission to growth for the sake of pleasing investors. But, this is a company that at least puts on a convincing show of pretending to care about something more than profit, which is more than can be said for many companies.

Cons

Samasource embodies some of the worst aspects of corporate America. The first red flag is that employee churn is through the roof. I believe this is because of weak leadership at the company. There is an army of micromanagers with no vision and enough anxiety to induce it in even the calmest employees. Vastly more hours are spent in meetings about doing stuff than actually doing stuff. People are resources at Samasource, used and abused to meet arbitrary targets that the people expected to meet them have no say in determining. There is no humanity in the way people are treated. Those in charge have no concept that their monthly "change of priorities" actually affects people's lives. The company is run like any other VC-funded "tech" company. Anyone who doesn't drink the koolaid leaves. There is an army of middle-managers severely micromanaging skilled people. There are some people suffering through the malarkey for the paycheck and benefits, some idealists who truly believe in the cause, but the management style at Samasource kills both productivity and creativity so people seeking some agency at work don't stick around. And of course there's a nascent HR department to politely threaten anyone who dares to question the wisdom of growth for growth's sake. If you just want a pay check for a few years, this might be an ok place for you. The policies and structure are so rigid that your job is really just to keep up with them, enthusiastically participating in the corporate theatre. There's not much time left between planning, performance reviews, presentations, and interviewing to get any work done, so it's easy to give minimal effort and just hit cruise control. If you like contributing your own ideas to a business, want to advance in your career, or stay somewhere for more than a couple of years, I'd avoid Samasource. If you want a strict set of rules to mindlessly follow for money, this is one of those companies.

2.0
15 Feb 2016
Recommend
CEO approval
Business outlook

Pros

- Great colleagues who, for the most part, are smart and dedicated - Admirable mission: trying to reduce poverty in the developing world in a sustainable way - Well-stocked kitchen - Depending on your role, interesting travel opportunities

Cons

- The CEO is great at inspiring people externally and sharing the Samasource mission. However, she's dismal at internal communication and management. Smart senior managers get hired, aren't enabled to take ownership of their roles and make decisions, become disheartened, and leave after 12-18 months. Then the cycle repeats itself. - This unfortunate cycle means that the organization's growth is incredibly stunted: they effectively have to start over every year. This has led to cash constraints and an overall negative effect on morale and company culture. - Classic "Founder's Syndrome" is at work here. Samasource is 1) too founder-centric (vs. mission-centric); 2) poorly managed (CEO is good externally, poor internally); 3) no succession planning - unclear if management has a plan to have her transition to more of a Chairperson type role; 4) a Board with no teeth.

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Sama Response
9y
Sorry to hear you disapproved of my leadership and our management dynamic. In the last two years, I think our results have demonstrated some really remarkable impact: we've now helped 35,000 people help themselves out of poverty, became profitable from our earned revenue, had almost zero attrition (both in our staff and our workforce of people formerly living in poverty), and hit records for customer service and growth of our technology platform. We've overshot our targets in virtually every area, and communicated this externally via quarterly impact calls (something that very few private companies, let alone nonprofits, do). We also had a record high in our internal employee feedback score (just over 4 out of 5 stars, which I'm proud of given that we are a nonprofit competing on benefits and salaries in the most expensive city in America. Finally, we completed the first-ever third party impact audit from a group of development economists called ImpactMatters, and scored an 8 out of 9, which I am super proud of (I had almost nothing to do with this -- it was driven by our CFO, who runs our financial and impact audits). Always open to feedback on concrete ways to improve, but our management team and board seem aligned and highly responsive (I get a lot of feedback, which I take very seriously, from both groups of people). One perspective I will share here: it's not easy to build an entirely new way of fighting poverty from the ground up, and there will always be staff, board members, and many other people who disapprove of me and the way I run things -- I've been told by some amazing mentors and coaches that this is par for the course as an entrepreneur. But I do hope we are judged as an organization by our real, measurable results for people living in poverty more than anything else :)
1.0
23 Oct 2015

Great idea CEO a nightmare

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Incredible idea and mission that could have been the great thing they claim in all their press. Some great people there for the right reasons. Decent work like balance.

Cons

CEO "borrowed" charitable money contributions from samasource to launch her for profit cosmetic line and then misrepresented that fact to the press in interviews like Fast Company. CEO uses company funds to do things like stay at $1,000 a night resorts for a wedding, hanging out with friends and riding horses (pictures on Facebook). CEO is great in public but behind closed doors is only interested in promoting herself and is a poor manager and turnover is about 100% annually as a result. The entire development team quit as a result of leadership claiming at the gala that fund a need money would go to doctors in the samahope program. Instead they built a party bus with the money and not one penny went to doctors. CEO has a loose relationship with the truth and engages in financial dealings as a non-profit that need to be subjected to a real rigorous external audit. Her personality gets most people to trust her and buy into her ideas and then they seem not to look behind the curtain.

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Sama Response
10y
The concerns raised by this former employee include unsubstantiated and libelous claims of financial misdealings. As CFO of Sama Group I am well positioned to respond with facts to each one of these: First, Samasource is unique for non-profit it that it has an earned revenue business that generates unrestricted funding. Our organization uses these unrestricted funds for projects that we feel are imparative in furthering our mission; including funding consumer outreach and donor events of which the Samabus is a key component. We also receive donations and grants for specific programs and purposes; we clearly segregate, account and disburse these amounts for the exact purpose they were intended and report this activity rigorously and frequently. We are subject to external audits at least annually, from both a certified public accounting firm and our grantors to ensure expenditures are appropriately accounted for and the records show we have never had anything but an "unqualification opinion" (clean bill of accounting health) from our audits. Second, the Laxmi cosmetics line is run by a subsidiary for-profit public benefit company with a mission aligned purpose, that has been entirely financed by private 3rd party investors. Sama contributed nothing save negligible legal fees for its ownership stake, and stands to gain access to more unrestricted funds with future success of this venture. Third, every penny of the funds raised for SamaHope at the Gala was distributed to the doctors named within weeks of the 2014 Gala and the doctors in turn were able to perform the lifesaving surgeries and treatments on hundreds of patients. The CEO does not use company funds for personal expenses - she is a well known and extremely sought after public speaker and has a signficant social media presence but that does not imply the company is paying for her personal activities. Our organization holds transparency and accountability in the highest regard; we invite this commentor to seek substantiation of these claims beyond speculation towards a public retraction of these comments.
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