Agonizing Call Center Job
Pros
-The pay is competitive -100% remote -Flexible scheduling (except you must work one weekend day) -Offers benefits -Clear training material -Great support from managers -Everyone is very kind (coworkers)
Cons
-The base pay is $15/hr. You have to do everything right to get $18/hr, which includes having a super upbeat attitude that is impossible to keep up with. -The products are scammy in nature and the entire business model is based on preying on people that forget to cancel their subscriptions. It's so unethical. -Call center environment with a very high volume of calls. There were times where I would not get 1 second in between calls. I was extremely stressed out and it was bad for my health. -You must read from a script which is extremely long and quickly gets complicated. It doesn't work well for all situation and people constantly scream at you in frustration then hang up on you because they see right through it. -You get docked in pay if you make a mistake or miss parts of the scripts. -No protocol in place for protecting employee mental health. You cannot hang up on customers that curse you out, scream at you, and act totally insane. -You must get a clear "YES" after asking the question "have a handled this call to your satisfaction" at the end of EVERY call. It's awful!!!! Then they have the nerve to measure you based on the amount of yes's you get. There's many crazy customers out there that refuse to answer. And if you don't get a yes, YOU HAVE TO CALL THEM BACK!!!!! IT'S DEGRADING!!! -Strict call metrics that you must meet. Yeah there's "no sales" but they still want you to get as much upsells as possible. -Constantly being monitored for your entire shift and having 10 min breaks strictly enforced. -They tell you it's not a problem to give refunds but you have to read through so much script text just to get to the first downsell offer. The customers HATE YOU!!!
