Starting at the top... This is a family owned business. Individually, the owners are some of the greatest people you will ever meet. In a business setting, they truly believe that they are visionary and inspired. The truth is they digitized educational DVD's, put them on the internet, and sold them as a subscription. How visionary is that, really? It is more obvious that inspired. Every product they have made since then has either been a complete flop or has estranged their relationships with former partners. And yes, family owned businesses keep the wrong under qualified people in the wrong positions.
The two most polarizing departments in this company are tech and sales. SINET refers to themselves as a "tech" company, yet it does not want to pay for top tech talent and even tries to outsource to the Philippines. The net/net of their technology is that it is horrible. Never once has a customer logged in without facing some type of bug. The sales team benefitted from hiring talented people who had been effected by the economy. However, sales management consists of incredible micro-management, over 50% travel, incredibly long sales trainings with messages that could have been trimmed down to half an hour, emotional (literally crying) sales leadership, bullying sales leadership, and an overall feeling of a lack of trust felt from sales leadership. Essentially it is a perfect example of how not to manage. Unexplainably, the C level execs still back them up despite being told multiple times of how toxic the sales environment is.