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      Seasalt

      Engaged employer

      Seasalt Reviews

      3.4

      45% would recommend to a friend

      (205 total reviews)

      Paul Hayes

      72% approve of CEO

      39% positive business outlook

      Seasalt has an employee rating of 3.4 out of 5 stars, based on 205 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Seasalt employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

      Reviews by job title

      205 reviews
      1.0
      10 Dec 2024

      High-pressure, reactive environment with systemic inefficiencies and misaligned values

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There are some incredible individuals within Seasalt who do their best every single day to support others and the wider company goals.

      Cons

      Seasalt Head Office operates at a high pace but with very low efficiency. The environment is characterised by excessive urgency and reactive behaviour, which creates significant challenges across the business. Much of this stems from an overabundance of strategic initiatives spread too thinly, often reliant on vulnerable single points of failure. There is a strong focus on maintaining a façade of success; projects are expected to appear “green” regardless of their actual status, with pressure to manipulate reporting to align with this narrative. A recent restructure within the Technology department has exacerbated existing issues. Blame culture is now prevalent, and the divisions between key functions have become wider, further deepening silos. There is a reluctance to provide adequate training or bring in necessary expertise. Requests for professional development are often dismissed with suggestions to “google it,” and it has taken a long time to arrange even basic training for key roles. High workloads frequently result in failures, yet when things go wrong, individuals are held accountable despite leadership being aware of systemic issues driving these outcomes. Compensation inconsistencies are a significant problem, with substantial pay disparities between individuals in comparable roles. Overall, the work environment is high-pressure with limited reward, which seems misaligned with the nature of the product—a retail offering focused on a niche market. I cannot confidently say that any of the core values Seasalt claim to uphold have been demonstrated during my time in the role.

      avatar
      Seasalt Response
      1y
      Thank you for taking the time to share your feedback. We are disappointed to learn your concerns - we have heard them and recognise that your experience was not positive overall. However, we are glad you felt able to call out the great team we have at Seasalt. Over the past year we have made significant investments in our technology suite, as well as technology specific training, and have reorganised our technology function to support our ambitious strategic growth plans and help streamline processes. Employee satisfaction with our processes and systems increased by 50% from 2023 to 2024, but we still have more in the pipeline to deliver. Our annual pay review process ensures that all roles are benchmarked to market standards, so all our people are being compensated fairly. In April 2024 all eligible employees were awarded an average 5.8% pay increase (minimum of 4.25% in most cases). Alongside this, we continue to offer a comprehensive benefits package which has been shaped by our people’s feedback. This was recognised at the 2024 CIPD Awards as ‘Best Reward or Recognition Initiative’. We understand that retail can be a fast-paced and sometimes reactive environment, due to the nature of the industry. We are committed to continuing to listen to all feedback, and more importantly, to take action based on that feedback to ensure a positive employee experience for everyone. This approach contributed to our winning Drapers ‘Best Place to Work’ this year which we are incredibly proud of.
      2.0
      18 Nov 2022

      Great people in the teams - senior leadership need to wake up and look at what they are doing to their staff.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There’s some really wonderful people who work at Seasalt head office. The teams are generally very supportive of each other and want to collaborate and work towards growing the business. There is huge potential for growth and it’s nice to work for a company that seems to be weathering the current trading climate well. Hybrid working and flexible hours

      Cons

      Leadership are often not aligned and a few select directors seem to wield all of the power which means there’s often an imbalance with team resources. Some teams are starved of resource but the teams of those few powerful directors seem to be the ones that are ok (able to work their 37.5 hours a week comfortable vs the under resourced teams who are hugely overworked). The business is very top heavy - far too many heads of, directors, managers and no where near enough admin staff. These senior managers are often bought in to dream up these big ideas for growth but the company then fails to bring in the lower level staff who are actually needed to execute these grand plans. Could be a great company but in the rush to grow quickly, they have ended up with a lot of dead weight within the senior management level and a lot of very over worked and very very under paid entry to mid level employees. Other gripes - shockingly bad systems, terrible IT support, lots of red tape to get anything signed off. The company is currently going through a very painful phase where they are trying to grow from a mid size, family run business to a larger corporate business and the staff are most certainly feeling it.

      avatar
      Seasalt Response
      3y
      Thank you for taking the time to leave your feedback. We are so pleased you have a great rapport with the people you work with. We recognise, and are incredibly grateful for, how hard working our people are. Supporting them is really important to us and having hybrid ways of working and flexible hours are just some of the measures we have in place, on top of the benefits we offer. We really value how talented our people are, as they are the ones who drive our business forward, making Seasalt what it is. As a growing business, we are continually assessing that we have the right teams and processes in place to support our plans. We have been continually investing in our technology over the past five years, to ensure our platforms and ways of working meet our growth and support our teams. In our industry we often need to adapt quickly to unexpected changes in the market, so we are not able plan for every eventuality but are working hard to focus on contingency plan and agility to limit the impact. We welcome receiving open and honest feedback, our people’s opinions help us to improve as a business and employer.
      1.0
      28 Sept 2025

      In Decline

      Senior manager
      Recommend
      CEO approval
      Business outlook

      Pros

      My role was recently made redundant which has forcefully exited me from a difficult and noxious head office environment. In hindsight a blessing in disguise.

      Cons

      Where do you start…. Badly run business Never ending organisational disruption and disaster High performing long serving employees exited, resulting in drain of talent and knowledge Increasing workloads resulting in burnout. THE most depressing head office culture.

      avatar
      Seasalt Response
      8mo
      Thank you for taking the time to leave your review. We're sorry to hear your experience has not been a positive one. Due to ongoing external market conditions and rising costs, we needed to assess our operations and organisational structure, which unfortunately led to some redundancies. We understand change can be challenging, and it was important to us to support our teams throughout the process through our EAP programme, a range of resources, and tailored support for future career options. We continue to focus on fostering an engaging workplace where all our employees feel valued and motivated. Thank you for leaving your comments which we will take on board.
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      ReviewsSeasalt reviews

      Glassdoor has 213 Seasalt reviews submitted anonymously by Seasalt employees. Read employee reviews and ratings on Glassdoor to decide if Seasalt is right for you.