Seattle Children's Reviews

3.8

67% would recommend to a friend

(1,320 total reviews)
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Jeff Sperring

60% approve of CEO

56% positive business outlook

Seattle Children's has an employee rating of 3.8 out of 5 stars, based on 1,320 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Seattle Children's employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

1K reviews
1.0
12 July 2018
Recommend
CEO approval
Business outlook

Pros

The mission is by far the best you will ever be part of. I truly believe the organization’s heart is in the right place and the clinical staff do amazing things despite the organizational, staffing and technical challenges they are forced to navigate.

Cons

IT Leadership is laughably bad. With the introduction of a new CIO, the IT organization has gone from a slow, bloated band of retirement short timers with some guiding principals to the CIO’s personal ego-laden cruise ship navigating the North Atlantic with a first mate and navigator who have never sailed anything larger than a dingy and no one on watch for the inevitable ice burgs. The new CIO has shown a propensity toward unethical actions. He seems incapable of decision making and delegates everything that requires any thoughtful analysis to his C-level henchmen. The C-Level IT leadership can’t seem to get past their bloated egos for any level of self awareness. The entire IT organization has quickly become completely devoid of direction. The only focus is cutting cost and moving to a consolidated medical records system which seems to be the bullit item the CIO needs for his resume. He expounds customer obsession, but has done nothing to enable the organization to deliver. From an overall IT perspective, Architecture is nonexistent, filled with sysadmins and network technicians. The Program Management Office has been dissolved and has turned into a project management free-for-all with no prioritization. Infrastructure has been gutted of leadership. Application teams are chasing their tails and duplicating effort. Operations leadership has no operations experience. IT finance is completely out of touch with the requirements of running an IT organization. There is literally no aspect of IT that is running well under the new leadership. The new CIO has said in meetings that “HR won’t let me fire who I want so I will just have to make it so uncomfortable that they will leave”. And leaving they are. With the notable loss of the CISO, everyone of technical substance is working on an exit strategy. If you are considering a role in IT with Seattle Children’s Hospital, you should reconsider. Things here are going to get much, much worse before they get better.

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Seattle Children's Response
7y
Thank you for sharing your concerns. At Seattle Children's we have an open-door policy and encourage all employees with concerns to speak directly with their managers so we can address them quickly. If you are not comfortable speaking with your manager, we encourage you to speak to another leader at the organization with whom you are comfortable or a member of human resources, who can help us address any ongoing issues. We also encourage you to share honest feedback in our workforce engagement surveys and in our online reporting tool (e-feedback). Our employees are our No. 1 asset and priority, and we take your concerns seriously. Thank you for your open, candid feedback. It helps us improve the Seattle Children's experience for our staff and patients.
1.0
10 Dec 2017

Toxic Work Culture, No Accountability

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The children and families, and seeing that any child who needs treatment will receive it despite their ability to pay. Also being part of a mission that is advancing breakthroughs in treating childhood diseases.

Cons

Despite its amazing mission, the reality of working at Seattle Children's is frustrating at best and downright toxic at worst. Leadership likes to talk a big game of "flipping the triangle" and promoting a culture of "bottom up" management. It's all a sham though, and in the last year of my employment I watched as leadership routinely dismissed reports of bullying, harassment, and retaliation by silencing victims and protecting those who repeatedly preyed on peers and subordinates. HR investigations were kept in-house versus being sourced out, leading to inadequate outcomes where victims received payout settlements and the door while predators and enablers were given promotions and bonuses. I also watched as money was spent recklessly on projects that would be abandoned midway, or produce little to no return on investment. If someone would raise concerns over seeing this and offer up alternatives, they were chastised and silenced by leadership and painted as being a difficult employee. Add to this toxic mess, a patriarchal c-level suite that has continued to promote and install friends into leadership positions and then protect them from fall-out when they prove to be inept at their job. It's a culture where you have to scrape and claw your way to the top, and where schmoozing and buzzwords mean more than performance and ethics. Combine all this with extremely low pay for entry level and mid-career professionals, it's no wonder you have rolls and rolls of unfilled positions. There are very few perks in away of fringe benefits. Insane parking costs at the expense of already underpaid employees. A time-off system where you have to accrue holidays along with sick time and vacation into one pot. For new employees this often means forgoing many holidays with family because you only get 9 days of vacation a year when you take out observed holidays (which have to be accrued) and the bare minimum of legally required sick time.

2.0
5 June 2017

Men or leadership welcome

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Helping patients and patient families.

Cons

No maternity leave Stagnant wages Not allowed to park on campus unless doctor or leadership Parking off campus is expensive and time consuming No educational opportunities Human Resources supports policies not employees Lack of accountability

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Seattle Children's Response
8y
Thank you for taking the time to write this review. We take these issues very seriously, and want to improve the situation.
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