Does Second Cup pay their employees well?

According to anonymously submitted Glassdoor reviews, Second Cup employees rate their compensation and benefits as 2.1 out of 5. Find out more about salaries and benefits at Second Cup. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Second Cup?

44% of Second Cup employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Second Cup 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Second Cup?

Barista (279) , Cashier/Barista (55) , Cashier and Barista (15) , Sales Associate (10) , Manager (9) , Supervisor (8) , Barista, Shift Supervisor (5) , Barista/Cashier (5) , Store Manager (5) , Barista, Keyholder (4) , Assistant Manager (3) , Cafe Barista (3) , Cashier (3) , Customer Service Representative (3) , Assistant Store Manager (2)

What are the pros of working at Second Cup according to real employee reviews?

"free drinks and food." ((in 44 reviews)); "Flexible hours and shifts to choose from" ((in 30 reviews)); "Sometimes you have nice coworkers" ((in 24 reviews)); "Customer service, great staff, fast" ((in 21 reviews)); "workers will be as jaded as you so you will meet some really great people." ((in 16 reviews))

What are the cons of working at Second Cup according to real employee reviews?

"Bad management and often worked alone" ((in 42 reviews)); "low pay; boring; bad bosses; customers" ((in 27 reviews)); "no raise and no benefits" ((in 18 reviews)); "Assistant managers typically look down on everyone else and make them do all the work" ((in 15 reviews)); "Minimum wage, open late, busy when closing," ((in 15 reviews))

Second Cup Reviews

3.2

44% would recommend to a friend

(577 total reviews)

Stacey Mowbray

72% approve of CEO

28% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (577 reviews)

Second Cup has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Second Cup employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

577 reviews

3.0

9 Jan 2021

Good company.

Front end cashier

Recommend

CEO approval

Business outlook

Pros

Relative easy processes to learn.

Cons

Need more time allocated to end of day closing processes.

2.0

20 Jan 2016

Disorganized with little/no follow through on strategic plans

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Most of the people working at head office are very friendly and enjoyable to work with. They try to create a sense of community with a Monday morning meeting to discuss changes happening within the company.

Cons

The VP's are non-approachable and behave in a manner that suggests they feel like they are superior. Most plans of execution are unorganized; you receive very little direction. Communication is poor and there is little follow up. Your voice and concerns seemingly do not matter; if you voice concerns, you are conveniently laid off.

1.0

20 Oct 2017

Worst Experience at Corporate-owned location

Barista, keyholder

Recommend

CEO approval

Business outlook

Pros

Free coffee and baked goods

Cons

A literal cockroach infestation lack of transparency and accountability among managment staff in stores and especially in head office High expectations (i.e., closing down/opeing up store with minmal experience, zero support and no key holder wage) Store Managers take a portion of your tips even when they aren't working with you (it's not even about the money, but the principle of it.) Pressue to take on additional shifts/last minute shifts outside of your availability Huge misscomunication between store manegerial staff and head office

Viewing 1 - 3 of 577 Reviews

Jobs at Second Cup

Barista and Crew Member

Second Cup

Second Cup Reviews

Company ratings over time

Reviews by job title

Good company.

Disorganized with little/no follow through on strategic plans

Worst Experience at Corporate-owned location

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