Selfridges Reviews | Glassdoor.com.au

Selfridges Reviews

Updated 16 Jul 2019

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Found 389 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
70%
Recommend to a Friend
100%
Approve of CEO
Selfridges CEO Simon Forster
Simon Forster
12 Ratings
Pros
Cons
  • "Long hours and lack of autonomy(in 33 reviews)

  • "Management could be more approachable working for the concessions(in 20 reviews)

More Pros and Cons
  1. "Some great experiences, but management more interested in the brand than their staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Departmental Manager 

    I have been working at Selfridges full-time for more than a year

    Pros

    Participate in many innovative activations; serve a global clientele; great products to sell. Staff discount is a big plus.

    Cons

    Senior management lack empathy and trust of lower level staff. Turnover is high, and staff are treated like minions.

    Advice to Management

    Less hierarchy, more collaboration

    Selfridges2019-06-06

    Selfridges Response

    June 12, 2019Employer Brand Manager

    Hi there, Thank you so much for taking the time leave a review on your current Department Manager role with us. It's brilliant to hear that you're enjoying your time overall including getting involved in activations and working with great brands with a diverse customer base. ...

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  2. "Assistant"

    StarStarStarStarStar
      Current Employee - Administrative Assistant 

      I have been working at Selfridges part-time

      Pros

      Good really nice really enjoyed my time

      Cons

      None can’t complain really nothing bad

      Selfridges2019-07-16
    • "Great place to work whilst at University, little progression for actual career"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Luxury Sales Associate in Manchester City Centre, England
      Doesn't Recommend
      Positive Outlook
      No Opinion of CEO

      I have been working at Selfridges part-time for more than 5 years

      Pros

      Generous discount. It is a great place to start if you are interested in a career in the fashion/beauty industry. Good place to gain a client book - meet lots of influential people if you work on the luxury departments. Can create a relationship with brands that they sell if you show you want more responsibility - can use this to your advantage if you want to move to a different company.

      Cons

      Low wage. Little/no progression. In the interview you will be told you get great training/ can get promoted within a year which is all lies, they promote externally nearly every time - they tell you that you are not quite ready for more responsibility then you find out the person they hired has less experience than you and they normally end up leaving within the year anyways. High turnover. Managers are unprofessional....

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      Advice to Management

      Respect your staff more. Give them more responsibility. Stop treating them like children.

      Selfridges2019-07-13
    • "Happy with them"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Senior Sales Associate 

      I have been working at Selfridges full-time for more than 3 years

      Pros

      Opportunities for promotion are available

      Cons

      Big company, promotion in small steps

      Selfridges2019-07-08

      Selfridges Response

      July 9, 2019Employer Brand Manager

      Hi there! Thank you so much for taking the time to review your current role as a Sales Associate with us. We'd be really interested in understanding your comments in more detail surrounding progression opportunities. As you've been here for more than 3 years it's really important ...

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    • "Christmas department"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Retail Sales Associate in London, England
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I have been working at Selfridges part-time for less than a year

      Pros

      Got a chance to experience the retail environment at one of the world's best department store. Had a brand specialists who cared about your development within the store. In terms of the retail associates it was a very diverse mix which was great, and was a great mix of students and non students, as well as older people too. I did this whilst being a student and found my shift manager to be very flexible in terms...

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      Cons

      Pay rise was promised and not delivered. Was promised an end of probation review which I never received, after flagging this up with senior management I was told they were too busy to do this , however this was something that was specified on my contract and they were picking and choosing who to interview . Some members of the senior staff were childish in terms of their behaviour. Although the retail associates...

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      Advice to Management

      Management chose to keep on people who they were pally with and not those who actually generated the most sales and did their work diligently. Managers were a little bit snooty and need to get to know their team more and make the effort to get to understand their strengths and weaknesses, rather than judging the cohort based on who they are the most chatty/ pally with and handing out promotions that way.

      Selfridges2019-07-04

      Selfridges Response

      July 15, 2019Employer Brand Manager

      Hi there, Thank you so much for taking the time to leave a review on your role with us as a Sales Associate here in London! Although it says you are a current employee with us, the review is written in the past tense, so we will assume you are no longer with us. However, if you ...

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    • "Wonderful and vibrant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Director in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Selfridges full-time for more than 3 years

      Pros

      Brand, location, staff, HR service, career

      Cons

      Working Hours, temperature, investment BOH, food

      Advice to Management

      Keep it fresh

      Selfridges2019-06-28

      Selfridges Response

      July 3, 2019Employer Brand Manager

      Hi there, Thank you so much for taking the time to leave us a review on your former role with us as a Director in London! We are thrilled at your positive feedback and we are really glad that you found your time at Selfridges to be wonderful and vibrant. We have passed on ...

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    • "Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Assistant in Manchester, England
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I worked at Selfridges part-time for less than a year

      Pros

      Good pay, great Discount, good Commission and Pleasant staff

      Cons

      Can often be busy, some clients are rude

      Selfridges2019-06-25

      Selfridges Response

      June 26, 2019Employer Brand Manager

      Hi there! Thank you so much for taking the time to leave a review on your former role with us in Manchester. We are really pleased to hear that you found the pay to be good and that you enjoyed the time spent with your fellow team members! We are also really glad you made the ...

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    • "amazing!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Makeup Artist in Manchester, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Selfridges full-time for less than a year

      Pros

      Clean store, friendly staff, nice customers and busy

      Cons

      management think they are above everyone

      Advice to Management

      listen to your staff

      Selfridges2019-06-24

      Selfridges Response

      July 16, 2019Employer Brand Manager

      Hi there, Thank you so much for leaving us a review on your current role as a MUA in Manchester! It's fantastic to receive such positive feedback and we are thrilled that overall you are really enjoying your time with us. In terms of your cons, we would really encourage you ...

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    • "Ted Baker"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Retail Sales Associate in Manchester City Centre, England

      I worked at Selfridges part-time for less than a year

      Pros

      Don't really have much good to say

      Cons

      Horrible managers, stupid hours, demanding shifts

      Selfridges2019-07-03

      Selfridges Response

      July 16, 2019Employer Brand Manager

      Hi there, Thank you so much for taking the time to leave a review on your former part-time role with us in one of our Manchester stores. We are sorry that it seems as though you didn't have the best experience and we would really appreciate some more detail into why this ...

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    • "Excellent company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Associate in Birmingham, England
      Recommends
      Positive Outlook
      No Opinion of CEO

      I have been working at Selfridges part-time for less than a year

      Pros

      Great discount. Amazing culture within the company and a great group of staff. Really flexible around uni.

      Cons

      Salary isn't great, management sometimes poor in communication and rotas.

      Advice to Management

      Improve communication at times and rotas further in advance!

      Selfridges2019-06-15

      Selfridges Response

      June 18, 2019Employer Brand Manager

      Thank you so much for taking the time to review your current Sales Associate role with us in our Birmingham store! It gets us so excited to hear such positive feedback and we're absolutely thrilled that you're loving your time with us. We certainly have something very unique at Selfridges ...

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    Found 389 reviews