Serve Legal Reviews

4.2

88% would recommend to a friend

(195 total reviews)

Ed Heaver

99% approve of CEO

77% positive business outlook

Serve Legal has an employee rating of 4.2 out of 5 stars, based on 195 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Serve Legal employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

195 reviews
2.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible - Can stop and start whenever necessary - helpful during exams as you are able to take a break.

Cons

First of all the pay, on average you will be payed ~£4.99 per audit (it costs companies £80-35 to commision an audit), whilst this may sound good for 15 mins in a store buying a age restricted product, you have to account the planning for each audit (reading the questions they will ask you afterwards, reading the brief (get onto this later) and then also plan the route), then driving to the location (they do repay for mileage but doesn't compensate time) and then writing the report up afterwards. Overall for 26 pounds worth of work you potentially have spent >4 hours to do it. Well below the national minimum wage for over 18yr olds - they tell companies they are a "ethical employer" with "fair pay". Whilst traveling time between audits may not be an issue for auditors living in cities e.g a 2 min walk or a 5 min drive, for auditors living in rural areas quite often audits are 20 mins away from each other by car significantly reducing the pay per hour, and the pay for rural areas aren't increased accordingly. Whilst some audits are simpler - eg just noting down the servers description and buying a age restricted product, for the same pay sometimes you are required to return the item (takes much longer), look out for signs in the premises, note the cleanliness of the store, speak to management, write letters, report on staff uniform, all of this takes up so much brain space and ppl often forget stuff, and it takes so much more time to complete the audit but you are paid the same. Serve legal on two occasions have now tried not to pay me for audits, for one a local store didn't have a knife, so as stated in the briefing document I bought a listed bladed article - which I was ID'd for so it was a pass. But when I submitted it the area manager told me it was rejected and I wouldn't be paid for it as I didn't speak to a member off staff to confirm they didn't have any (eithen though i had a photo of the empty shelf) whilst it didn't say this needed to happen in the briending document. They then said I couldn't re-do it, - I was later re-asigned the same audit where staff confirmed they didn't have a knife and I purchases the same bladed article with the same outcome. Another time was a click and collect audit whereby they were telling me that I had to buy 25 pounds worth of alcohol from a shop online, but they would only pay for 20 pounds of it, as the rest was coming from the 4.99 of pay I was receiving for doing it, I said is this right and they said that it was because I was getting free alcohol, in their defence they did allow me to only purchase 20 pounds worth of stuff thus allowing me to actually be paid for the audit.

4.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Very flexible work. Whilst looking for work, I always worried about travel commitments from home, especially since I don't drive. Serve Legal reimburses travel required to complete audits, so I can simply hop on a bus right outside my home and begin work. There is generally plenty of work available across the UK each month. One of the biggest advantages for students is being able to take work at any time from both your home and term address, which has been incredibly helpful for me. If availability is limited locally, you can also take work in neighbouring towns and cities, with train travel reimbursed. I've been able to explore places I would not normally have visited whilst earning money at the same time, which has been a genuinely enjoyable part of the role. Being able to keep purchased items is a nice bonus too.

Cons

You need mobile data and reliable signal coverage. Before conducting every audit, you are required to send your location. From my experience, this can occasionally mean spending several minutes outside a venue waiting for the app to load and send coordinates, particularly in rural areas with weaker signal. I switched providers and had a much better experience afterwards, so coverage is definitely something to consider if taking on rural work. A lot of planning is also required before undertaking audits. Every client has different briefing documents and reporting structures, so preparation is important to ensure audits are conducted correctly. For those who do not drive, public transport planning can take significant time as well. Larger batches may involve buses between sites, and even 30-60 minute service frequencies can add up. Auditing therefore involves not only the audit itself, but also travel, waiting for connections and detailed reporting, so the pay may not suit everyone depending on location and travel arrangements.

5.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

Good pay, flexible working schedules, get to pick your own routes. Easy to work around other commitments.

Cons

Complex processes, payment in kind, issues with online platform.

Viewing 1 - 3 of 195 Reviews

Glassdoor has 283 Serve Legal reviews submitted anonymously by Serve Legal employees. Read employee reviews and ratings on Glassdoor to decide if Serve Legal is right for you.