Service Professor, Inc. (MI) Reviews

Where do I begin...Management is beyond unprofessional, dysfunctional and have no grasp on how to manage/treat/oversee office staff or technicians. Communication is almost nonexistent and accountability by Managers IS nonexistent. Wages are low with office staff and yet they expect them to deal with being overloaded with work instead of hiring adequate staff for all departments. If you are making them money, then they take care of you, not realizing that without support staff doing all the behind the scenes work, they wouldn’t be making money. Managers tend to yell/overreact to situations instead of discuss them and usually swear at you and customers instead of approaching a situation with the attitude of ‘how can we make this situation right?’. They put on a good show when you come in to interview, and wrap the package with a free salad bar and in house gym, but in reality it is nothing but rot and decay. They tend to throw company parties, costing ridiculous amounts, to give you a free T-shirt and meal. The money would most likely be better spent giving raises to the office staff and technicians. They are big on preaching to be “Hungry, Humble and Smart”, yet the owners are anything but humble. This is based on a business book they make everyone read, yet they act entitled to treat workers like only their life-work balance matters. Also, clean your car before you interview, they have someone check to see if it is clean or not—Apparently this is the deciding factor of what kind of person you are (bizarre).

Worst pay scale. You get paid hourly at first, then only get paid if you sell a "lead" that they got. Shady side deals just to get future work, and subpar training. If you have a bad couple of days at work, you could lose a lot more than just money. More people quit then want to work there, and you have a year non compete.