The most patronising Company I have ever encountered. Obsessed with the brand image and not at all bothered about working condidtions for staff. Constantly patronised via email when you really need support and encouragement. When the below email landed in my inbox it was the final straw, Please read this. DO NOT work for this compant. They are the pits..
Hello,
We have some new people who may not have had the benefit of my views on a few things(!) – and some older hands who may need a reminder. This is mostly about being a member of Team 7IM no matter how long you have been here and just thinking a bit more about the impact we have on each other and on visitors to the office. Most of it is common sense. Some of it reflects the standards that we have set ourselves and the ethos of the company - it’s personal. Here’s a list of things that is causing angst to the Management Team:
In no particular order:
If you choose to have your breakfast in the office, it should be finished and cleared away from your desk by 9.00 at the latest. Why? Because if visitors are shown around the office it looks unprofessional.
Each bank of desks should have someone there to answer phone calls (and this includes cover at lunch times) unless a team meeting is taking place. Why? Phone calls mean that we are looking after clients or introducers and that generates more business for us. That means we make a profit and are then able to share that in the form of bonuses to those who put in extra effort.
Personal phone calls on mobiles – please do not make or take these in the lift lobby or the corridors near the toilets or the meeting rooms. Go to the kitchen or see if there is a room that is free. Why? Because it looks naff to visitors.
Lunch breaks – please take a one hour break between 12 and 2. If you need to go outside these hours or for longer, please make sure you have gained approval from your line manager.
Speaking of toilets, I am heartily fed up with scrubbing other people’s poo from the loos. Ladies – this means you. Clients and Introducers use our facilities – please keep them as you would like to find them. This also means making sure that you don’t leave hairs in the washbasins or the basins full of water / tissue or tissue on the floor. How do you feel when you go somewhere and it looks “unsavoury”? Your view of the company goes down.
Gentlemen – the above also applies to you, as I have it on good authority that the same issues arise in your area and that someone manages to leave toothpaste smeared round the washbasin daily. Whilst I have your attention, please do up the top buttons on your shirts and if you are meant to be clean shaven, have a shave, don’t look scruffy.
The wardrobes are for you to use to keep your coat / hat / shoes/ bag in. They are not a substitute for your wardrobe at home. Please clear out the weeks’ worth of suits / shirts etc. that are currently there so that we can use them for their proper purpose. Why? If that happens we can move the stuff from under some of the desks as we will have more room and then the office will look nicer for everyone - and the cleaners can actually clean.
The dishwasher. What can I say? It really shouldn’t be necessary for **** and **** to have to build into their day a time to clear up after the people who are too lazy to put their cup / spoon / plate into the dishwasher. It’s discourteous to the rest of us who want to walk into a clean kitchen. The only time you should put any dirty crockery or cutlery onto the side is if the dishwasher has a yellow sticker on the front that tells you it is ON. If you use a cafetiere, please make sure you wash this up after you’ve used it or use a dishwasher-proof one. You should not leave anything in the sink. It means that the kettle cannot be filled easily by those desperate for a cup of tea!
Client data. Nothing should be left on printers or desks overnight that has any client data on it. Why? Employees of companies like ours end up in prison when cleaners or visitors steal data. Think about how you would feel if your details were left lying around in an office for anyone to pick up and use.
None of the above is rocket science but taking the time to think about your actions and how they impact on others (both other members of 7IM and visitors to our offices) will make a big difference. If you don’t actually care, you’re probably working at the wrong company!
If anything above isn’t clear, I will be happy to explain.
Thanks
***** ********
