Shop-Ware Reviews

3.7

48% would recommend to a friend

(28 total reviews)

Carolyn Coquillette

56% approve of CEO

37% positive business outlook

Shop-Ware has an employee rating of 3.7 out of 5 stars, based on 28 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Shop-Ware employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

28 reviews
2.0
14 May 2023
Recommend
CEO approval
Business outlook

Pros

The product is a useful product

Cons

I recently had a highly disappointing experience with a Shop-ware that I feel compelled to share. The incompetence of their engineers, particularly the Vice President of Engineering, coupled with their poor financial performance, left me utterly dissatisfied. Allow me to outline the numerous issues I encountered during my time with this company. First and foremost, the inexperience of the engineers was evident in every interaction. It was astonishing to witness the VP of Engineering, who should be setting an example, engaging in pointless arguments with his own team during meetings. Instead of productive discussions, these arguments revolved around unrealistic goals and a nonsensical "target state" that seemed to exist solely in the VP's imagination. It became abundantly clear that their lack of experience was hindering progress and impeding any hope of achieving meaningful results. Adding insult to injury, the company's financial situation was dire. Despite assuring employees that there would be no layoffs, they shamelessly resorted to furloughs and terminated numerous contracts and full-time positions. This blatant contradiction to their initial promises showcased their lack of integrity and disregard for their workforce. It is disheartening to see a company fail to prioritize its employees' job security and well-being, especially when they explicitly assured us that there would be no such issues. Furthermore, the company had an excessive number of unnecessary meetings and presentations. Any minor change or decision had to pass through an absurdly convoluted approval process, involving an overwhelming number of individuals. This bureaucratic nightmare slowed down progress to a crawl and stifled creativity and innovation. It was frustrating to witness how a simple alteration could turn into an arduous, time-consuming ordeal, ultimately impeding efficiency and productivity. In conclusion, my experience with this company was characterized by the incompetence of inexperienced engineers, particularly their VP of Engineering, who engaged in fruitless arguments during meetings. The company's poor financial performance, which resulted in layoffs and furloughs, further exemplified their lack of integrity. The excessive number of unnecessary meetings and the convoluted approval process stifled progress and hindered any hope of meaningful growth. I would strongly advise anyone considering working with this company to think twice and explore other, more competent alternatives.

1.0
4 Nov 2023

Poorly run organization and very tense culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some people are nice but most of the nice ones have left already. The product has some good features but a lot of it is not updated for what the market is asking for.

Cons

Shop-Ware keeps cutting people but the problem is the CEO and the fact that the product is not updated to be competitive in the market. It is really sad to watch because they had so much potential a couple years ago. The leadership team, mainly the CEO, changes decisions frequently and this creates a slowdown for product. They replaced all leaders with contractors and none of them understand the customer. For the last year, the culture is so tense because every 1:1 brings fear that you might be cut too. There are no opportunities to talk casually with co-workers anymore and no one wants to put their cameras on because it’s just depressing.

3.0
7 Aug 2023

Great product, good people, ruthless leadership

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The staff are great - competent, helpful, loyal and enjoyable to collaborate with. The product has amazing value and potential, which I believe is the key to the staff's loyalty - everyone sees the possibility of this company dominating the market.

Cons

Results of poor decision-making on the part of leadership is passed on to lower-level employees. When money is tight, executive leaders are still making 2x the $$$ (or more) that general staff makes, and employees are laid off to save money. This puts extra burden on the remaining staff and causes high rates of burnout.

Viewing 1 - 3 of 28 Reviews

Glassdoor has 28 Shop-Ware reviews submitted anonymously by Shop-Ware employees. Read employee reviews and ratings on Glassdoor to decide if Shop-Ware is right for you.