ShopperTrak Reviews

3.6

58% would recommend to a friend

(65 total reviews)

Christopher Ainsley

73% approve of CEO

43% positive business outlook

ShopperTrak has an employee rating of 3.6 out of 5 stars, based on 65 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ShopperTrak employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

65 reviews
3.0
31 Aug 2021

Good team tough market

Recommend
CEO approval
Business outlook

Pros

Good leadership in region and a great team

Cons

A tough market to sell in with little marketing support

2.0
17 May 2020
Recommend
CEO approval
Business outlook

Pros

Fantastic people - on the ShopperTrak side

Cons

Lack of product innovation Hamstrung by senior Johnson Controls leadership Constant unhelpful interference from people with no idea about software Every decision critiqued, lack of autonomy Below market rewards Inability to recruit or retain top talent

2.0
14 Apr 2017

Downhill since acquisition.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work-life balance. Offices hours are 8:30am - 5:30pm.

Cons

It's been a pretty poor transition to the new ownership ShopperTrak. As of Jan 1, 2017, ShopperTrak is officially under the Tyco umbrella, from an internal perspective. Since the acquisition, ShopperTrak's company culture has been completely drained. No more sponsored happy hours, no more partners and employees holiday parties, no more team outings. People come in and leave. The office has established "office hours" (that are noted and enforced by management) to ensure people are in their seats throughout the day, although some folks work off-hours to fulfill global roles that cover Europe and Asia. With the acquisition, employees have been paused in their roles with no growth that was promised pre-Tyco, ever happening. Talk of the importance of "talent management" has been stated by the president, but no one is seeing this. Several key leadership and employees have left and continue to leave. Product development has been at a standstill with not enough headcount to develop, while the integration takes up most of the time. This had made jobs in other functions difficult to execute well on. With the acquisition, ShopperTrak has gone backwards and continues to do so. What was once a fun place to work is filled with people who are upset, unappreciated and without any direction.

Viewing 1 - 3 of 65 Reviews

Glassdoor has 83 ShopperTrak reviews submitted anonymously by ShopperTrak employees. Read employee reviews and ratings on Glassdoor to decide if ShopperTrak is right for you.