Silverbean Reviews

Thank you for sharing your honest and valuable feedback with us. We truly appreciate you taking the time to express your concerns and experiences at the Agency. It’s great to hear the pros you experience at the Agency including strong client delivery, your friendly colleagues and the CSR work the team have been completing. You have listed a number of cons in your review that we would like to address: First of all we always take allegations of bullying extremely seriously and all reports of bullying are investigated in line with our grievance policy and addressed in a timely manner. We want to assure you that we do not have a redundancy culture. Our goal is to strategically manage our resources to ensure team stability and avoid unnecessary redundancies. We are concerned by your statement that some members of the management team have mentioned redundancies. We will speak to you separately on this and address it directly with the individuals involved. We value the well-being of all our employees and are committed to creating a supportive and healthy work environment. As this is a priority of ours we will reach out for more specifics on this from you. You have suggested that we have management training, we are pleased to notify you that we restarted our people management training in November. Our performance management system is designed to provide constructive feedback, recognise high performance, and identify areas for growth and development. Thank you for your feedback on pay and recognition, we will be communicating our new pay and recognition policy in our All Hands meeting at the end of this month. Simplifying processes and improving efficiency are key priorities for us this year. We are actively working on initiatives to streamline our workflows and enhance productivity. We encourage you to reach out to a member of the People Team or the SMT team if you have any further questions or would like to discuss these matters further. The People Team