SimpliSafe Reviews

3.3

53% would recommend to a friend

(358 total reviews)

Hilary Schneider

Not enough data to show CEO approval

46% positive business outlook

SimpliSafe has an employee rating of 3.3 out of 5 stars, based on 358 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SimpliSafe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

358 reviews
1.0
12 Aug 2021

The only thing that matters is profit for the PE firm

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are some great people at SimpliSafe who truly care about the product. You get unlimited PTO and a free system.

Cons

DO NOT TRUST THEIR COMP PACKAGE! The options component is a lie. They withhold an important document that governs the options vesting and only show you after you've worked there for a couple months. 50% of your options only vest if the PE firm quadruples their money. Furthermore, they do shady stuff with changing the exercise price and telling you the options are worth more than they are. Speaking of terrible private equity companies, the company is in a stranglehold by the primary investor: H&F. As you move up, it truly feels like you just work for the PE firm. Their only goal is to maximize near term cash flow, basically no one at the C level cares about the product. They are looking to cash out. Once they IPO, the company will look a lot like WALL-E: everyone will leave and the company will be basically left to die, filled with technical and managerial debt. The C suite have a very old fashioned approach to business: for example trying to get people back in the office as soon as possible so they can look over your shoulder while you work 9-5. This is antithetical to how technology should be approached. Overall, the company is a dumpster fire and will continue to be such while PE is involved.

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SimpliSafe Response
4y
When I read this review, I wanted to personally address your comments. I’m not sure if you are a current employee or past, but I don’t want anyone feeling the way you described while working here. If you’re a current employee, I hope we can turn this around. If you’re a past employee, I’m sorry we didn’t do better. This is good feedback on the confusion with our equity program. I’m concerned because some of your facts are incorrect and this means we aren’t doing enough to educate participants. If you’re a current employee, come to an equity info session so we can go over all the finer points. Some of the basics -- like how an exercise price (which is set) differs from share prices (which are not static) -- are, in fact, standard practices. Admittedly we know equity can be confusing, especially if you are new to a private-company equity program, and we are working on improving our communications and investing in giving candidates and employees clarity. I’m saddened to hear your point of view on the executive team’s dedication to our products and our Mission. This tells me we could do better to make the work of our executive team more visible in our remote environment. This also pertains to your comments about H+F. For more than 30 years, H+F has established a well-deserved reputation for being a collaborative investment partner and, that too has been my personal experience and observation in my time here. As you may be aware our founders, Chad and Eleanor Laurans, are also active Board members, and they continue to keep us grounded in our mission: Every Home Secure. The return to office issue is a tough one as there is no playbook for these times. Like many other tech companies, we are listening carefully to our employees and experimenting to find what makes the most sense for different teams and thus us as a company. For now, though, we’re still mostly remote and we’re planning for a hybrid model where we experience the best of both work from home and collaborating in person. If you’re a current employee, please reach out to the People Team (or me personally) so we can continue this dialogue. We really do want people coming to work feeling fulfilled and motivated. There’s always room to learn and do better, and we are no exception. With gratitude, --Ai-Li Chief People Officer
1.0
18 May 2023
Recommend
CEO approval
Business outlook

Pros

Easy to get promoted even if you do not have the necessary skills. Pay is decent compare to the market.

Cons

No real training. No leadership. There are people in director and manager positions that do not have a clue as to what is going on with their employees. Leadership is lacking. Directors and managers supporting of staff is weak. Expectations are unrealistic. This company worries more about their Glassdoor ratings then what is actually going on with their employees. Employees are expendable.

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SimpliSafe Response
3y
Thank you for your feedback. I’d like to address a couple of points you raised. First, we’ve invested heavily in learning and development over the past few years, including LinkedIn Learning for all employees and quarterly training for our people managers. Additionally, our engagement surveys consistently show that SimpliSafers feel extremely supported and valued by their direct managers - and these are consistently among our strongest scores as a company. Finally, one of our values is to lift as we climb, which comes to life in our talent management program, career development resources, and the mentorship programs we recently began to pilot - all focused on helping our employees build their careers here.
2.0
24 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO was nice there are still so great people in the organization

Cons

Where shall I start First: the motto of “No Ego” is just to get you in the door. The ego flexing was constant and team members thoughts and ideas were often pushed aside unless they wanted to be used by other team members Second: Engineering teams are driven by fear. New management that was put in place drove constant fear of being fired, even though those leaders did not have much of a clue on how to fix things. As a team member you should trust your leadership and that certainly is not the case. Third: development and engineering practices are extremely outdated. Fourth and probably one of the most important: The hr team is not there for the employee at all. They do put on a happy face but when it comes to making sure an employee is being treated fairly, they fail. They just take the side of management and do not even attempt to understand the employees side of things Fifth: The organization does not value you. If you don’t fit a specific mold then you are outcast from the rest of the team. Sixth: Teamwork, this is not something valued at all. Seventh: Management, there are managers in this organization that have no skills to manage people or projects. They care more about a title than what it means to be a manager In closing think long and hard about joining this organization. They do a great job selling the company but once you get in it’s a very different story. I lost a lot of sleep and had great anxiety when I worked there. The best thing I did for my personal sanity and career was to move on.

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Glassdoor has 373 SimpliSafe reviews submitted anonymously by SimpliSafe employees. Read employee reviews and ratings on Glassdoor to decide if SimpliSafe is right for you.