Skyward Reviews

3.5

67% would recommend to a friend

(167 total reviews)
avatar

Scott Glinski

73% approve of CEO

60% positive business outlook

Skyward has an employee rating of 3.5 out of 5 stars, based on 167 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Skyward employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

167 reviews
4.0
20 Aug 2019
Recommend
CEO approval
Business outlook

Pros

Skyward exclusively hires very young developers, often fresh out of college or with only a year or two of experience. This is great for new developers who are looking for that first opportunity to break into the field, and will teach some of the important business related skills needed to further your career. The pay is reasonable for the area and for inexperienced developers, the dress code is incredibly laid back, and the people are all great. There are decent bonuses and a few fun work events, as well as some good benefits from local area businesses. Development is almost exclusively C# on top of a SQL database, with some very rare JavaScript thrown in for certain areas. There is only one singular product for new developers and you will likely never have to venture outside of those languages, which greatly reduces some of the stress new developers can have trying to adapt to multiple systems and languages. There's a bit of barrier to entry, but after the first three or so months the development is relatively smooth. In recent years the training department has been overhauled as well which makes for a much easier onboarding experience. The immediate management at Skyward is excellent. I never felt like my voice couldn't be heard, and the open door policy you will be informed of on your first day always held true. I often got the feeling that those managers were not given what they needed to help their employees and the product, but not for lack of trying. The development staff feels very close knit overall and it was a great working environment.

Cons

As I said, this is a good first job but not necessarily one to stick with. Skyward uses a very custom framework and prefers to create everything in-house. For new developers there will likely be a period of about 1 to 3 years where learning that framework is intermixed with learning other development skills like OOP and other general skills, but a cap will be reached. After that point, the knowledge you gain will be primarily Skyward only (both custom framework and business knowledge). This lack of new opportunities can present a problem. The "transferable" knowledge of a developer who has worked at Skyward for 5 years may be equivalent to a developer who has worked elsewhere for only 2 years, even if they were of the same ability. This is hard to mitigate, since all developers work on the same product so there are no opportunities to transfer to different teams to learn new non-Skyward skills. This presents a problem for Skyward, one that seems to be leading to a decline. Because they exclusively hire new developers and many developers move on after a few years, the majority of the programming is done by inexperienced devs and may be the root of many of the issues their software has. Additionally, although many of the developers who have stayed longer are skilled, most have little to no experience outside of Skyward which does not facilitate the growth of new ideas. I often wondered if Skyward's policy of hiring new developers was to mask some of their poor programming practices. I never got a malicious vibe from any of those in charge, but it often nagged at me. Truthfully, Skyward's biggest problem is attracting and retaining talent. I've already covered the retention issue, but attracting new talent is equally as important. Before I left, they seemed to be hemorrhaging developers and their hire rates seemed abysmal for the growth the company was experiencing and pushing for. I can see two potential reasons for this: 1). Goal Misalignment - The last company meeting focused on an initiative to hire more customer service representatives. While that aligns with Skyward's image, it does not alleviate it's issues. Customer service reps are not the ones to fix the numerous bugs, or add the requested features. They can only handle those reports, but the bottleneck still exists within development. In fact, the mass hiring of inexperienced customer service representatives appeared to negatively impact the company (from my developer perspective), as it only increased the amount of questions developers needed to answer. 2). More Attractive Offers Elsewhere - It's impossible to talk about Skyward without also talking about the other big "S" company in the area. The unfortunate mentality at Skyward seems to be that moving up the road is an "upgrade", and never did I hear of a developer coming to Skyward from Sentry. Though Skyward is the less demanding job, it is only a small business trying to put on it's big boy pants and it's opportunities and benefits pale in comparison to the billion dollar giant across the highway. Many developers leave for Sentry, which often means information spreads about the better pay and benefits. It's also likely that many candidates pass on Skyward simply because of the location. Stevens Point is not a large town and many young people are more attracted to larger cities. In addition to all that above, staying at Skyward for an extended period of time is not very rewarding monetarily. The pay is fine for inexperienced developers, but raises and promotions are tied to a strict matrix that is heavily influenced by time and not individual performance. If a manager were to try to reward an exemplary employee, they would need to receive special improvement to give a raise that was even slightly more than their counterparts. The 401k option is also quite underwhelming. Though the vesting was changed recently to be more generous, the matching is 6% on a half dollar, which is pretty abysmal. Skyward has some issues, but I wouldn't discourage a new developer from applying. It's a friendly environment for starters and I don't regret my employment at all. I genuinely felt like the management was trying their best, even if they weren't able to pull it off.

2.0
6 June 2016

A lot of unnecessary stress

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice amount of vaction, even when starting. There are a few other nice perks the company offers, like free membership at a children's museum. Lots of smart, nice co-workers. It's a good place to gain a perspective on what type of boss you don't want to be or work for.

Cons

I worked at Skyward for many years and in a few departments. I had the chance to talk to a lot of people. I met one person who enjoyed working there. One person. Look up toxic work environment - that's skyward. Lower management is there to monitor you. As a salaried employee, I'd be reprimanded for working anything less than 40 hours/week. I'd be reprimanded for emailing someone incorrectly. I'd be reprimanded for contacting HR. I felt like I was constantly in trouble, and I've never before or since felt this way anywhere I've worked. Even if you are exceptionally lucky and get a good supervisor, they have no authority other than to monitor you. It's insanely stressful. If you have a bad manager, don't even try to seek help. Managers are rarely demoted, no matter how high the turnover is in their department. I had 2 horrible managers who regularly had their staff in tears. Nepotism As a family - run company, nepotism is a way of life at Skyward. Its not exclusively King family, the nepotism includes siblings, children, and friends of the non-King VPs. Children of VPs get internships, their pick of jobs, better treatment, and advancement in the company. It's incredibly frustrating and unfair. And it's terrible for the company as there are people in management positions (due to who they are related to or are friends with) who have no right to be there, and they often make costly mistakes.

2.0
6 Nov 2017
Recommend
CEO approval
Business outlook

Pros

In my two years at Skyward, I was lucky enough to work with some very talented developers. Most of the developers that I worked with were very friendly and would take the time to answer questions if you asked! Brand new building For being a larger, semi-corporate company, their dress code is fairly laid back. Skyward's HR department is very responsive in answering any and all questions.

Cons

Consistent, nagging micromanaging. You are required to track every single thing you do if it spans a time that is greater than 15 minutes. This includes writing lengthy emails, reviewing code, impromptu meetings about projects, etc. No use of modern code management tools like VSTS -- for code reviews you literally pull down the code and take screenshots of talking points, and paste them into a Word document that is then attached to the project. Developers are either ignored or reprimanded for giving feedback either regarding the development process or projects in general. Skyward is only concerned with the time it takes to complete a project -- there is no concern for how a project or feature is implemented or designed. This results in hundreds of hours of last minute fixes, support calls, and further headaches. Skyward emphasizes quantity of work over quality. If you're able to copy & paste code from StackOverflow to get something done quicker, that is a pro from the company's perspective. Implied overtime. In my two years there I was told on multiple occasions that working overtime was a "shortcut" to being promoted. If you're not putting in what they call "extra effort" on a regular basis, you will be talked to by your manager. Skyward places little to no value on design or ease of use. They have hired two designers since I started there, and they actively ignore their input. The UX designers have put in tons of effort outlining designs and functionality of new features, only for upper management to respond with "that will take too long" or "we'll test it once it's released". This is especially frustrating when you are required to stay late to fix what boils down to UX issues that would have been rectified had you been able to use the designer's work. Skyward provides no additional education opportunities. They will give you a high five if you spend your free time learning though! The training I received when I started at Skyward was extremely disappointing. We were required to watch Pluralsight videos for close to three weeks, for 8 hours / day. Once we completed the video sessions, we moved onto a training program that had not been updated for over two years. The exercises were target out of date code -- almost every example was broken, and there is zero documentation. Let me say that again, a very large software company who has been in business for many years has little to no documentation for their software. I was moved onto a team with barely any knowledge of the software. Salary is not comparable to other similar sized companies in the area. There is no method to provide feedback or suggestions regarding your manager. You review your fellow developers and QA specialists, but not your manager. The Skyward programming department displays a very negative attitude towards mistakes and learning in general. If you check in a change that causes another team grief in the development environment, you receive the "Gnome" -- a statue that sits on your desk letting everyone else know that you messed up. Promotions are based on length of time at the company -- quality of work or accomplishments do not seem to hold much weight.

Viewing 1 - 3 of 167 Reviews

Glassdoor has 187 Skyward reviews submitted anonymously by Skyward employees. Read employee reviews and ratings on Glassdoor to decide if Skyward is right for you.