Smart DCC Reviews

3.0

55% would recommend to a friend

(201 total reviews)

57% positive business outlook

Smart DCC has an employee rating of 3.0 out of 5 stars, based on 201 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smart DCC employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

201 reviews
5.0
24 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Clear national purpose, DCC plays a central role in the UK’s smart metering infrastructure, which gives your work real impact. Exposure to large-scale, high-value contracts and complex supplier ecosystems. Strong governance and structured procurement processes – it's a great environment for developing commercial discipline. Professional and capable colleagues across legal, technical and regulatory functions. Senior stakeholders are accessible with genuine visibility at leadership level on major programmes.

Cons

High scrutiny environment – documentation and assurance requirements are significant. Change can take time to implement given the number of external dependencies.

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Smart DCC Response
2mo
Thank you for taking the time to share such a thoughtful review and for being part of DCC for several years. It’s great to hear how strongly our national purpose and the scale of our commercial work resonate with you. The impact of what we do is something we’re really proud of, and it’s encouraging to hear that the exposure to major contracts, our governance framework and the calibre of colleagues across functions are supporting your development and experience. I appreciate you also highlighting the realities of working in a highly scrutinised environment. The balance between robust assurance and maintaining pace is something we’re continually working on. Your feedback around delegated authority, simplifying decision‑making and protecting focus during peak procurement periods is particularly valuable — these are themes we’re actively discussing across leadership as we look at how to make day‑to‑day delivery smoother without compromising control. Thank you again for everything you contribute. If you ever want to share more detail or ideas about how we can improve further, We’d be very happy to hear from you directly. From, Smart DCC People Team
4.0
18 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The Procurement team culture is really strong. Team members are encouraged to be creative, challenge and it’s a safe space to speak up. Direction is clear and communication is pitched well, keeping everyone informed of what’s going on inside and outside of the function. The Procurement leadership team are approachable and you are empowered to challenge and influence while being supported. The team are really positive, and the team is full of experienced and capable professionals aligned to common goals - making a difference and delivering positive change. It’s a really nice place to work! My culture rating reflects the Procurement function, not the wider business.

Cons

The external stakeholder network is challenging, tends to be out of date and resistant to positive change which can be frustrating. This can often bleed into the internal stakeholder communities, preventing good decisions being made. Procurement are front and centre of challenging the status quo so I’m hopeful this will continue to change.

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Smart DCC Response
2mo
Thank you for taking the time to share your experience, and for highlighting the strong culture within our Procurement function. It’s great to hear how much you value the openness, clarity and empowerment within the team — and that the leadership approach is helping create a space where people feel able to challenge, contribute and influence. We’re really proud of the capability and positivity across the function, so it’s encouraging to see that reflected so clearly in your review. We also appreciate your balanced reflections on the challenges that come with our external stakeholder landscape. You’re right that the complexity and maturity of those relationships can sometimes make progress feel slower than we’d like. Procurement plays a crucial role in shifting the status quo, and your feedback around bolder engagement, strengthened relationship management and leadership influence is valuable. We will continue sharing this with the relevant teams and senior leaders as we look at how we work more effectively across the wider ecosystem. Thank you again for being part of the team and for contributing to a culture you clearly care about. If you’d ever like to share more detail or ideas, we’d be very happy to listen. Smart DCC People Team
1.0
7 Feb 2026

Not a nice place to work at

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some nice people, good lunches.

Cons

The whole business is a toxic work environment especially people at the top.

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Smart DCC Response
2mo
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience at DCC wasn’t a positive one. While the review doesn’t provide much detail for us to learn from, we do appreciate you calling out the colleagues you worked with and the elements you valued. We take all feedback seriously, including comments about culture and leadership, and would welcome the opportunity to better understand the challenges you faced. If you’d be willing to share more specific insights, we’d genuinely appreciate the chance to listen and learn so we can continue improving the experience for our people. Smart DCC People Team
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Glassdoor has 235 Smart DCC reviews submitted anonymously by Smart DCC employees. Read employee reviews and ratings on Glassdoor to decide if Smart DCC is right for you.