Does Smart Start pay their employees well?

According to anonymously submitted Glassdoor reviews, Smart Start employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Smart Start. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Smart Start?

43% of Smart Start employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smart Start 3.1 out of 5 for work life balance, 2.7 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Smart Start?

Customer Service Representative (7) , Service Technician (7) , Technician (7) , Call Center Representative (3) , Electrical Technician (3) , Customer Service Representative (CSR) (2) , Customer Service Specialist (2) , Director (2) , Manager (2) , Program Advisor (2)

What are the pros of working at Smart Start according to real employee reviews?

"Pay is decent." ((in 8 reviews)); "Great benefits" ((in 5 reviews)); "Good work environment and overtime" ((in 4 reviews)); "Good people within the company that try their best to help you." ((in 4 reviews)); "Job security" ((in 3 reviews))

What are the cons of working at Smart Start according to real employee reviews?

"Management is completely unapproachable and uninterested in growth." ((in 7 reviews)); "If you have a bad manager (or worse an ambivalent one) you run the risk of poor people management." ((in 4 reviews)); "Time off has to be scheduled a month in advance due to the nature of the position; nobody can cover for you if you are not at the shop." ((in 3 reviews))

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Smart Start

Now known as Smart Start

Smart Start Reviews

3.2

43% would recommend to a friend

(106 total reviews)

Matt Strausz

51% approve of CEO

41% positive business outlook

Ratings by category

3.2

Diversity and inclusion

3.1

Work/Life balance

2.7

Culture and values

2.7

Senior management

2.7

Compensation and benefits

2.5

Career opportunities

Smart Start has an employee rating of 3.2 out of 5 stars, based on 106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Smart Start employee rating is in line with the average (within 1 standard deviation) for employers within the Manufacturing industry (3.5 stars).

Reviews by job title

106 reviews

1.0

14 Feb 2026

Miserable

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Management used to care. I think.

Cons

No raises Don't pay bonuses on time Management is older but act like attention, starved children No pats on the back or recognition for hard work Suspicious, unfair to employees and plays favorites No room for growth Underpaid and overworked Burnout job

4.0

14 Jan 2026

Great WFH Job

Customer service specialist

Recommend

CEO approval

Business outlook

Pros

Great WFH job, with flexibility in hours

Cons

Too repetitive, no place for advancement

3.0

2 Jan 2026

Great team (what's left), but struggling under corporate ownership.

Technician

Recommend

CEO approval

Business outlook

Pros

Decent entry-level job for gaining experience in 12-volt electronics and automotive installation.

Cons

Since the hedge fund acquisition, the company has entered a downward spiral. There has been a noticeable shift toward prioritizing metrics and bottom-line profits over employee retention and customer service. The family atmosphere is almost gone, replaced by cost-cutting measures. While Smart Start used to be an innovator, it is now lagging behind; technicians are forced to rely on what seems to be 20+ year-old device tech and a clunky, outdated Java-based legacy application.

Viewing 1 - 3 of 106 Reviews

Jobs at Smart Start

Ignition Interlock Installer on Automobiles and Trucks