SmartBite Reviews

3.8

67% would recommend to a friend

(56 total reviews)
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Gabriele Fadda

70% approve of CEO

70% positive business outlook

SmartBite has an employee rating of 3.8 out of 5 stars, based on 56 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SmartBite employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

56 reviews
1.0
1 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Colleagues on the ground level are helpful. That is about it

Cons

Upper management is very poor in making decisions and lacks empathy for employees' challenges at work. No work life balance as you will have to work till late at night. Company has very high attrition. No clear structure set in place to avoid errors from occurring and due to this lack of structure, the blame could be set on you if you are not careful CEO is not mature and can be quite insensitive No clear improvement plan set for probationers I have also heard that some are the glassdoor reviews may not be legitimate but I am not 100% sure on this.

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SmartBite Response
3y
Dear reviewer, Thank you for bringing this matter to our attention. At SmartBite, we value hard work and dedication, as we believe it is essential to achieving our mission of delivering excellent service to our customers. We understand that the fast-paced work environment may not suit everyone's preferences, which is why we strive to be transparent about our expectations during the interview process. We are committed to rewarding our hardworking team members, recognizing their efforts, and providing opportunities for growth and development. We believe that a supportive environment combined with the right motivation can lead to great results and success for both the individual and the company. It's important to note that we continually evaluate our work culture and implement improvements to ensure a positive experience for all our team members. We acknowledge the need for a healthy work-life balance and are taking steps to address this concern. We acknowledge that our CEO has been involved in other business activities, which might have limited their direct involvement in certain aspects of the company. However, our management team is actively working to address the concerns you've mentioned. We understand the importance of a healthy work-life balance, a strong company culture, and a clear structure for both employees and management. We are striving to create a united team and are in the process of implementing various measures to ensure a positive work environment. We want to assure you that we take your feedback seriously and are working diligently to address these issues. Regarding the Glassdoor reviews, we believe in transparency and encourage genuine feedback from our employees. We appreciate your input and are unaware of what she mentioned - we recently got negative reviews with broken English so those may be not genuine reviews. We appreciate your feedback and encourage you to reach out to us at hr@trysmartbite.com with any additional thoughts or suggestions. Your input is invaluable in helping us create a better workplace for everyone. Thank you once again, and we hope you will find success and satisfaction in your future endeavors. Sincerely, The SmartBite Team
1.0
24 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Nothing positive I can say about this company

Cons

Management are i'll-experience and doesnt have clear directions.

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SmartBite Response
3y
Dear Reviewer, Thank you for taking the time to leave your feedback on Glassdoor. We value your opinion and appreciate your honest feedback. We are sorry to say that we found your message unclear. We understand that effective communication is crucial in any workplace, and we strive to ensure that our messages are clear and concise. We would appreciate it if you could provide us with more specific details on your review, so we can take appropriate actions to improve in the future. Once again, thank you for your feedback. We value all of our employees and strive to provide a positive and supportive work environment for everyone. We would appreciate the opportunity to learn more about your concerns and how we can improve. If you feel comfortable, please reach out to us at hr@trysmartbite.com to discuss this further.
5.0
23 May 2023
Recommend
CEO approval
Business outlook

Pros

I've been working as an Account Manager at SmartBite for the past year, and it's been an incredible journey, thanks to our new General Manager, Donatello. Donatello's leadership is exceptional. Yes, he's tough, but that toughness inspires us to do better. He sets high expectations, and we willingly put in long hours (often 15-hour days starting at 8 am) to meet them. His commitment is motivating and drives us to exceed our own limits. Under Donatello, SmartBite Philippines has become profitable, a testament to his excellent management skills. His straightforward approach helps us understand our roles better and encourages open communication. There's a sense of camaraderie here that makes those long hours worthwhile.

Cons

However, the long working hours can be taxing. While we understand the need for commitment, striking a better work-life balance should be considered.

Viewing 1 - 3 of 56 Reviews

Glassdoor has 77 SmartBite reviews submitted anonymously by SmartBite employees. Read employee reviews and ratings on Glassdoor to decide if SmartBite is right for you.