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      Smartly

      Engaged employer

      Smartly Reviews

      2.7

      40% would recommend to a friend

      (355 total reviews)

      Laura Desmond

      45% approve of CEO

      50% positive business outlook

      Ratings by category

      3.2

      Diversity and inclusion

      3.0

      Compensation and benefits

      2.9

      Work/Life balance

      2.7

      Culture and values

      2.7

      Career opportunities

      2.4

      Senior management

      Smartly has an employee rating of 2.7 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smartly employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      355 reviews
      1.0
      22 Nov 2025

      RUN AS FAR AS YOU CAN FROM THIS CULT

      Senior customer success lead
      Recommend
      CEO approval
      Business outlook

      Pros

      nothing - subpar compared to other adtech companies (well now smartly is no difference than an agency anyway)

      Cons

      ALL about showing off to the world how good the product is, fancy events... but truly the product is broken, meta one is ok but doesnt have a lot of USPs to justify the fees. The rest of the suite like tiktok, snapchat, reddit... are all advertising and all come up short. CSMs are burnt out constantly and leadership is as toxic as it can be.

      2.0
      17 Aug 2025

      Was great, till it wasn't

      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      - (non-salary) Benefits - Internal team culture and collaboration, depending on where you are (team/location wise)

      Cons

      - Management didn't take onboard any concerns shared, or if they did, somehow the business found a way to push them out - Reactive, rather than proactive approach to CS - Sales over promise, leaving CS in the mud - Burnout

      5.0
      22 Nov 2018

      Great learning environment

      Senior customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I've joined Smartly in their newly opened Sydney office in a capacity of anSenior Customer Success Manager. The interview process is intense, but it very much gives you a glimpse of what your day-to-day will look like. Learning fast is at the core of everything we do. The industry is evolving so much - we all have to be comfortable with uncertainty and doing our best with the information/tools we have. Smartly has the best corporate culture - we truly live by our values, and we don't compromise on culture fit when we hire new team members. Due to such hard scanning process, we all end up working with some of the smartest and most ambitious people in the industry. The job itself offers many opportunities to learn and drive impact beyond your core responsibilities. We all belong to cross-functional global teams working on side projects to improve the way we do things - something that I find very rewarding.

      Cons

      The tool is growing in complexity, and there's constant pressure to stay ahead of the curve. Rapid headcount growth means that you don't know many of your colleagues and internal communication can become fragmented.

      Viewing 1 - 3 of 355 Reviews
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      ReviewsSmartly reviews

      Glassdoor has 381 Smartly reviews submitted anonymously by Smartly employees. Read employee reviews and ratings on Glassdoor to decide if Smartly is right for you.