Smartsheet Reviews

Pros

Mostly able to still work during COVID-19

Cons

There's been a lot of attrition in the development space. People aren't feeling motivated, and what was once one of the most amazing places to work has become a place where people are frustrated and leaving. The QA department was dissolved (everyone's a coder and a tester now!), and people stepping up and making meaningful contributions as people leave aren't rewarded.

Pros

Have good friends here, the product is good, and the customers are great.

Cons

Work life balance does not exist and account overload is real. Strategic messaging is usually better than actual strategic decisions. Frustrating working with slow teams that don't have enough members. Mostly privileged white people make up the sales and customer success teams. Disappointing to see this in 2020. They feel comfortable being insensitive in open floor plan office all the time. Have brought up to HR, nobody cared. With quarantine, haven't thought about it much... now there are discussions online about diversity that I want to join, but have been told not to engage by management. Did not need to be told, already know to not "break rank." Crazy defensive management responses to every negative review on here are basically how execs manage these discussions. Not well.

Pros

Smartsheet truly cares about their employees and their customers, and their response to COVID proves it over and over again. The culture is amazing - everyone is genuinely positive, supportive and enthusiastic. People love their jobs, believe in the products and in their leadership. The benefits are also incredible.

Cons

Honestly, I can't think of anything.

Pros

Good co-workers, good location in Bellevue, WA

Cons

You have the top sales management that doesn't know the first thing about how to sell to a customer or any company. How they were able to get in these positions is a good questions to ask. Things change on a daily basis, they come up with a new idea that has already been tried before with no results.

Pros

Ever since I started, the customer experience has been the focus. All of leadership is on the same page, and are able to guide us in the same direction. The support we receive from all levels makes all the difference. Leadership pays attention to who works hard, and ensures the customer is getting the best experience they can and rewards their employees for going above and beyond. Often times the Senior Director will engage with us and provide us with how Smartsheet is working to improve the customer experience. I've never experienced the amount of investment leadership puts into their team, with a merit increase, bonus, and stock options it's hard to not to want to come to work everyday.

Cons

Bring NYE back as a holiday.

Pros

Everyone at the company is very customer focused and motivated to make an impact in the lives of our customers - something that is pretty rare around companies these days. Most people around the company are also eager to help colleagues grow and succeed, and with the rapid growth the company is having, there are many career advancement opportunities for top performers. Free snacks and transportation stipend are also big perks!

Cons

With the rapid growth at Smartsheet, there is room for process improvements throughout the company. Management could be more open to heeding feedback on these processes from employees that are doing the job that these processes are supposed to support. No 401k match at the moment is a disadvantage compared to other software companies around the area.