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      Smile.io

      Engaged employer

      Smile.io Reviews

      4.4

      86% would recommend to a friend

      (59 total reviews)
      avatar

      Mike Rossi

      87% approve of CEO

      78% positive business outlook

      Ratings by category

      4.7

      Diversity and inclusion

      4.5

      Culture and values

      4.4

      Work/Life balance

      4.4

      Career opportunities

      4.2

      Senior management

      4.2

      Compensation and benefits

      Smile.io has an employee rating of 4.4 out of 5 stars, based on 59 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Smile.io employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      59 reviews
      1.0
      2 June 2020

      Your job is not safe here - High turnover rate within a year

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great coworkers. Great location in KW. An interesting product that can get your foot in the door at other more established companies (if you manage to keep your job after a year).

      Cons

      Read the 1 & 2 star reviews. If you get a job here just know that once your 1 year work anniversary is coming, the management team is reviewing you in their private slack channels / meetings and whether or not they like you and want to keep you (aka are you one of their favourites on a personal level - not based on your performance / skillsets) and they will fire you without batting an eye. I saw so many good people let go with little to no explanation from management, creating fear and affecting morale. Lack of leadership skills in terms of basic communication, so you will have NO IDEA that you did something wrong (especially if they're already thinking of letting you go) so you're not given a chance to improve or you're on a team where you're micromanaged to no end. Plus, founders came straight from university and haven't worked at other companies so they have no idea how to manage and communicate effectively. All they know is how to fire people and start the hiring process again. Most of the 5 star reviews that you see are from current employees that were told to write good reviews and give a 5 star rating to make the company look better. I wouldn't be surprised if you see another flood of 5 star ratings to cover the current trend of 1 stars.

      avatar
      Smile.io Response
      6y
      Thanks for the feedback - I know it's not easy to provide, and I appreciate it. Unfortunately growing a company in an ever-changing landscape and market means that we've had to let go of people along the way. These reasons are always either financially-influenced or performance-related. I'm sorry your time here came to an end sooner than you were hoping, but I can guarantee that there is no consideration of tenure time when making these types of decisions. I also acknowledge that this is my first company out of university, I'm eager to learn from my mistakes, and more than willing to build up the skills that the company needs from me over time. Feedback like this helps me to do that, so thanks again for that. If you'd like to chat more about any of this 1:1 then please feel free to reach out any time.
      5.0
      6 Sept 2020

      Working at Smile will forever be a cherished highlight of my career

      Client facing
      Recommend
      CEO approval
      Business outlook

      Pros

      I worked at Smile for almost 2 years and the rate of change and challenge meant there was never a dull moment. It was extraordinary, in hindsight, to see the adaptability and commitment of each individual to always want what was best for the organization. - High levels of autonomy and flexibility to pursue projects in your work and collaborate with others - The ecommerce industry is endlessly fascinating and full of growth - Everyone always shows up as the best version of themselves, it attracts highly capable individuals - Great benefits including credit to spend on merchant stores, wellness credit, office setup credit for remote work, stock options etc. - Remote ready company that does a fantastic job at facilitating connection and welcomeness I can honestly say that this company changed my life for the better. The reviews that went up during the beginning of COVID do not reflect the deep levels of empathy and care that the leadership team has for its employees and I think it would serve people well to put themselves in their shoes. It is impossible to imagine the difficult choices that have been made in re-shaping the company's direction over time, but they do it with good intentions.

      Cons

      Problems are all relative. There are considerable obstacles in scaling the help we offer customers and how we enable their success with the product. How long it takes to happen is highly dependent on the ability of the company to empower the people closest to the end-user and its ability to extract meaningful data from its customers. That said, as the old trope goes, every negative is just another problem to be solved and I have every confidence that the company will get there in time.

      2.0
      10 Apr 2020

      CEO Does Not Have/Has Not Developed Leadership Skills Required To Keep Pace With Growth Of Company.

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great product. Good office environment.

      Cons

      Founders leadership skills severely lacking.

      avatar
      Smile.io Response
      6y
      I'm always open to feedback like this, including specific areas that you think I can improve on. I'll be the first to admit that this is the first company I've founded & run, and I have a ton of things to learn ahead of me. It's something that I'm 100% committed to improving. We're also looking to bring on experienced leaders in to key areas as we grow - we're totally aligned there. Feel free to reach out to me any time, and I'd love to chat.
      Viewing 1 - 3 of 59 Reviews
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      ReviewsSmile.io reviews

      Glassdoor has 69 Smile.io reviews submitted anonymously by Smile.io employees. Read employee reviews and ratings on Glassdoor to decide if Smile.io is right for you.