Let's just start right from the top down. The CEO is far to engaged in the sale process, so much so that it is detrimental to both the sales team ability to sell and the bottom line numbers. They are continually shutting deals down on the finish line, or before they even get off the ground, by trying to strong arm potential clients into 2 year deals that they do not want. Money has, and will continue to be lost both for the company and their already underpaid sales team. The end game here for them is to sell the company, which will be tough to do when you look at the churn rate for their customer base. To say it's well above industry average is an understatement, this doesn't fall on the Customer Success or Account Management teams but the widely overpriced package they are trying to sell (20k for basic). The value just isn't there and the client turnover rate reflects that.
If you're going there for the BDR position, turn and leave immediately. The BDR team there is underpaid compared to their counterparts in the city, around 5k on the base salary side. BDR's just 20 minutes further into the city are making 5-10k more just on base. Their commission package is far from being financially lucrative as well. Your upside for commission should be around 20k here in an ideal world. Unfortunately your earning potential in this category will again be limited by the upper management who is restricting their sales teams ability to close deals.
The expectations for call and email volume in this role, 100-120 calls a day and 250 emails, is also well above the average of the same exact position in Boston. The outreach strategy on both the marketing and sales side is an annoyance to their prospects. There is a complete disconnect between the marketing and sales team making the situation exponentially worse as you will also be forced to spend hours a week sifting through unqualified leads hastily handed over to you from the marketing team. Though it is not on common in the tech start up space your days will be long here. Expect around a 9-10 hour day.
They will try to sell you on the culture when you get there and interview. Don't buy into it, especially if you're going in for a sales position. They "culture" doesn't manage to trickle down that far and you will be able to see it after only a short time of being there. The name of the game is CHURN AND BURN at SnapApp for the BDR position. They see them as easily replaceable and undervalue them to an incredible degree. They have an promotion plan in place for BDR's here that is fairly aggressive but keep in mind that most people burn out before getting to the level of Account Executive and even if you do make it you are not guaranteed to be promoted to AE.
The upper management here tend to have childish reactions to employees leaving. Going as far as to drag them through the proverbial mud to their peers after they leave. They undervalue almost all their employees, though I'm sure for optics reasons they will disagree. However their employee turnover numbers speak the real truth here.
This product is a nice to have, not a must have. The sales numbers and your ability to hit and exceed OTE will reflect that. Avoid this place at all costs.
