Snozone Reviews

Thank you for your feedback, we are really pleased to read that you felt supported and valued by the Management team, this is exactly the environment we strive to create for all of our team. Thank you also for your constructive feedback regarding the gloves, we provide these as part of your uniform and therefore take your comments on board.

Thank you for your 5* review, and taking the time to provide your feedback. We're really pleased that you feel supported by the leadership team, it is something that is really important to us, so it's great to see that reflected in your feedback. We understand that starting on a busy day can feel overwhelming, and we’re currently reviewing how we onboard new team members to ensure they feel supported from day one. Training and workload balance are important to us, and we’re working to improve this for both new starters and existing staff. We appreciate that front-of-house teams can sometimes face the immediate impact of any changes that are introduced. We aim to provide clear communication and support so staff feel confident handling customer concerns. Thank you again for your honest feedback—it helps us identify where we can do better.