Social Factor Reviews

3.9

66% would recommend to a friend

(37 total reviews)

Scott Parker

73% approve of CEO

56% positive business outlook

Social Factor has an employee rating of 3.9 out of 5 stars, based on 37 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Social Factor employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

37 reviews
3.0
15 Sept 2023
Recommend
CEO approval
Business outlook

Pros

SF has some great people (used to have more) that are very collaborative, fun-spirited, and genuine. They provide some great opportunities to entry level social media & community moderators, and have managers who truly care to bring them in, grow, and train them to not only advance at the company, but also in the future of their careers.

Cons

Leadership at SF is chaotic to say the least. A blind eye is turned to the constant power struggle between VPs that create consistent swirl, lack of clarity, and regularly shifting priorities. If you make it to middle management, you'll most likely get stuck doing the same job for years while empty promises are made to you that change is coming. You may get a promotion with new responsibilities, but senior management will not support you enough to backfill so you actually have time to do those responsibilities. Squeaky wheels get the grease at SF, so if you aren't one to complain or threaten your way to what you want, odds are you will stagnate here. With a constant churn of employees seeking better opportunities of their own accord, you may think SF would stay loyal to the people who are loyal to them, but this is not the case. They show a clear preference in outside hires than growing and rewarding their own proven people. Overall, the company lacks direction and a plan to be successful in the future. They continue to operate in a haphazard fashion to put out whatever fires have been started that week, instead of focusing on keeping the fire from breaking out in the first place. They are in dire need of a CFO to come in and provide a strategy for future state success.

3.0
17 Oct 2016

Overworked and underpaid

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

+ Startup culture, youthful, bright millennial minds, great locations in Austin and Fort Worth, stepping stone, opportunity to wear many hats, CEO is truly a good person at his core. If you don't care about pay, this is a good place to build your résumé right after college.

Cons

- Employees are underpaid, undervalued and overworked. Leadership plays favorites. Very easy to burn out quickly here. I didn't even realize how bad it was until I left and joined a company that actually cares about their employees' well-being and personal/professional development. - Over-promising to clients does not set the company or employees up for success, and ultimately leads to both client and talent turnover. Employees are worked to the bone due to unrealistic client expectations, and leadership cares much more about billable hours than work/life balance.

1.0
3 Nov 2022

Absolutely terrible “executive” team

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Depending on the team, it can be fun.

Cons

The company is full of politics that make it impossible to do your job well. “Executives” are too involved in day to day and make decisions without thinking about how it impacts everyone. Selfish in nature and over exaggerate successes. Multiple people have gone to “HR” to express concerns of a current vp and they still remain despite clear code of conduct policies. Their “benefits” are mediocre and they will dangle pay in your face despite being grossly underpaid.CEO has no back bone and can’t make a firm decision whatsoever.

Viewing 1 - 3 of 37 Reviews

Glassdoor has 50 Social Factor reviews submitted anonymously by Social Factor employees. Read employee reviews and ratings on Glassdoor to decide if Social Factor is right for you.