Social Security Scotland Reviews

Standard civil service cons - changing objectives and quick turn around, but nothing out of the ordinary.

The organisation promotes values such as “dignity, fairness and respect,” however in practice there were instances where employees did not feel these were consistently reflected in day-to-day experiences. There appeared to be variability in how staff were treated across different teams, which contributed to perceptions of inconsistency in culture. There is also a sense that opportunity and progression can be influenced by informal factors, which may lead to perceptions of favouritism in certain areas. While there are capable managers, some technical leadership roles appeared to be held by individuals without strong technical depth, which at times impacted confidence in decision-making.