Softheon Reviews

3.0

56% would recommend to a friend

(119 total reviews)
avatar

Eugene Sayan

54% approve of CEO

48% positive business outlook

Softheon has an employee rating of 3.0 out of 5 stars, based on 119 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Softheon employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

119 reviews
2.0
14 June 2022

Don't Judge a Book by Its Cover

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

When I joined the Softheon team, I thought that the company was great. I wasn't working 70-hour weeks anymore, the stress level was pretty low, and I was being paid more than at my last job. In addition, the policy that was provided in my offer letter said "remote work". These are all the initial pros. My team was absolutely amazing. DataOps and Marketing are both top players at the company. I trusted my team and they are extremely intelligent, kind, and qualified employees. Pretty good benefits: 2 weeks PTO upon hire, unlimited PTO after 3 years, pretty good health benefits, 401K match is great

Cons

Unfortunately, after about six months of working at Softheon, I learned things weren't as they seemed. First, I was running a data science project but my title remained 'data analyst'. I didn't have the tools I needed to do my job effectively, which is unfortunate. We were also all promised merit raises in May, but that never happened. The remote work policy was also not true. I soon learned that I could only work from my residence. Now, this was fine at first, and when I was working on a project with a lot of press, I was given access to a laptop for the holidays when I was away. However, when my family was stuck in Puerto Rico due to airlines being shut down, I was not given the courtesy of working from my grandmother's house. The reasons stated are sensitive data - but if that's the case, why are other healthcare companies equipped to handle sensitive data on mobile devices? Next, despite Softheon's enthusiasm about Machine Learning, it was clear that not much has actually been explored at the company based on presentations that I listened to, skewed data, and incomplete resources. I finally gave my notice when I was offered another job for higher pay and more flexibility. I provided 3 weeks' notice because I didn't want to put my team in a tight spot. Unfortunately, after learning about the company's downsizing-- no, sorry, "rightsizing" -- initiative that left many employees in a terrible spot with little to no warning, I made the decision to sever my ties with the company sooner rather than later. I wanted to leave this company on good terms, but I cannot in good conscience tell others that this is a positive work environment.

1.0
10 May 2022

Needs Major Improvements

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great place to get entry-level experience in the software industry. Benefits

Cons

Raises were promised in April, however, it is now May, and still, no word on when employees will receive raises and the CEO does not address it in the bi-weekly company-wide meetings. Additionally, the CEO reads these glassdoor reviews during these meetings and expresses concerns about the reviews posted online and how it makes the company look but nothing is done to make a change. Your daily priorities are dictated by Client Executives who have no technical expertise but constantly escalate issues and determine what your highest priority item should be and constantly pressure you to complete, all while escalating multiple items assigned to you and wanting everything done urgently. The products are constantly not functioning as expected and need constant updates and bug fixes while the operations team is left cleaning up the mess all while making significantly less compared to other departments. The company has a remote policy but you are expected to only work from one location as they provide a desktop. The company claims this is due to sensitive data, however, many other employees have laptops. This constricts you to work from only one location compared to many other companies that allow employees to work remotely from any location once they are on a secure network. Bad work/life balance. Constantly expected to work overtime and weekends with short notice. No sick leave, mental health days Good work is rewarded with more work and not higher compensation.

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Softheon Response
4y
Thank you for taking the time to provide your input. We appreciate your feedback as it helps us in the mission to become a best place to work, every day. Softheon has seen a ton of growth in recent years and the growing pains are not lost on our leadership and HR teams. We are doing our best at making consistent efforts to make improvements to our overall employee experience and while we realize this may not be the best fit for those who are looking for a consistent 8 hour day, we know that those who are inspired by innovation and opportunity believe in the bigger picture and enjoy the challenge. Our remote policy requires a Work From Home setup for any employees who work specifically with sensitive data.. It is true, there are roles that do not touch such data and are not affected by this We are under strict compliance regulations and the integrity of client data and information is the #1 priority of our work. We pride ourselves on this commitment. Thank you again for all of your feedback. We truly appreciate the opportunity to hear how we can improve.
1.0
29 Apr 2022
Recommend
CEO approval
Business outlook

Pros

Basic 401K Matching and Empathetic Employees

Cons

Constant over-working, without additional pay culture and employees are expected to be on-call on weekends. Everything is a P1 and priorities get masked by what issue has a closer target completion date (which again isn't decided by the people who actually work and understand what the issue/enhancement is, in the first place). Company has a so-called "remote work" culture but will provide you with a desktop instead of a laptop (which again combined with weekend on-calls, you are supposed to forget about personal life). The reason for this is "sensitivity of data", but again a few people in the same vertical organization and the same level of access, have laptops. Company also doesn't provide sick leaves.

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Softheon Response
4y
At Softheon, we are proud to say our benefits are anything but basic. Our total compensation includes competitive salaries that are carefully researched through a software which provides global metrics and analytics on industry, regional and job leveling benchmarks to provide the most appropriate pay ranges for every role. Our 401(K) retirement benefit is matched up to 5% with immediate vesting from day 1 for all full time employees. We also offer a slew of generous benefits in the areas of medical, dental, vision and life insurance, PTO, Paid Parental Leave, 8 Paid holidays, Wellness Stipend, Rewards and Recognition platform, Spot Bonus opportunities, Referral bonuses opportunities, etc., There is no shortage of work to be done and progress to be made. We invite your feedback and encourage your input to team leads who can help you prioritize and time manage accordingly. Our remote policy requires a Work From Home setup for any employees who work with sensitive data. We are under strict compliance regulations and the integrity of client data and information is the #1 priority of our work. We pride ourselves on this commitment. Thank you again for all of your feedback. We truly appreciate the opportunity to hear how we can improve.
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Glassdoor has 126 Softheon reviews submitted anonymously by Softheon employees. Read employee reviews and ratings on Glassdoor to decide if Softheon is right for you.