The decline of a once great organization
Pros
Sound Generations used to be a very good organization that produced innovative programs to serve vulnerable adults in King County. The actual service level employees are broadly excellent. A lot of good people work at Sound Generations, outside of leadership. The volunteer transportation team that I was a part of did great work and supported each other. The volunteers I worked with were great people. I loved working directly with and talking to the seniors that we serve.
Cons
Over the last few years, leadership at Sound Generations has deteriorated. Employee morale is now very low, and the high turnover at the organization has been acknowledged by management. Current leadership, including CEO Jim Wigfall, has prioritized cost-cutting at every opportunity, by over-consolidating positions and not properly compensating staff. HR and Accounting have very high rates of turnover, so programs are, currently, being under-supported. As other reviews have discussed, this organization does not care about the truth or even the minimum standards they are supposed to be meeting. As a program receiving public funding, and providing services for the public, we are required to adhere to certain standards. For example, as all of our volunteers use their own vehicles, the vehicles must be up to a certain (high) standard. Recently, a client told me that her driver was driving a car with significant damage. When I reported this to management, they swept it under the rug, and closed the investigation prematurely. I am not fully sure of their motive, but I suspect that they are trying to improve their numbers for grants, by allowing drivers to continue filling requests while driving vehicles that are not up to code.