- PTO is cumulative with 15 days per year with a rollover. If you do not have sufficient days for vacation, then you need to take sick days instead.
- No team collaboration. Was assigned the morning shift and the employee that was supposed to sign in with me was always late. This led to the call system Dialpad recognizing that I was online the longest. Hence the phone calls were being directed to me only. I was told about how the phone system was set up and advised management that it wasn't fair for the phone system to recognize employees logged in the longest to get the majority of the calls. The feature was finally taken off. Other employees also used to reject calls or miss calls often leading to the calls getting redirected to other employees.
- Management assigned me to take calls during morning meetings leading to click in and out of the meetings every time a call was coming in. This was until another employee spoke up to have two people take calls versus only one person. I had suggested that everyone be on a call rotation during meetings but the management threw the idea out the window.
- Too many meetings that led to colleagues talking about their life outside of work versus just a meeting to talk about the team updates. Sometimes the meeting turned into more than 30 minutes forcing me and the other employee to take calls while everyone was chatting.
-Burnout can happen if you don't set boundaries on work life balance.
