SpectrumVoIP Reviews

3.3

58% would recommend to a friend

(162 total reviews)
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David Leidy

77% approve of CEO

50% positive business outlook

SpectrumVoIP has an employee rating of 3.3 out of 5 stars, based on 162 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SpectrumVoIP employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

162 reviews
1.0
16 Sept 2020
Recommend
CEO approval
Business outlook

Pros

I have a job in 2020!!

Cons

Everything is misleading. EVERYTHING. Commissions are paid but no where where they told you they would be, before or after you are hired. Horrible benefits. It’s cheaper on the open market. You are a telemarketer. Make no mistake about it. They do not know how to manage people- they are horribly condescending and they do not like feedback or negative feedback. They say they do but they can’t handle or comprehend it. Management is a joke. They don’t have a clue. They have no idea how things work outside of this industry. They don’t know how other businesses do business but they sure like to pretend they do. They like to send letters on your behalf to “help close the deal” but all those letters say are I approve everything the sales person said and I’ve been in this industry for years. What a joke. Who cares. Micromanaging is an understatement, they thrive on micromanaging. The managers don’t do anything but look at metrics. And they listen to all of the phone calls that are made between employees . ALL OF THEM. They are like little high school girls just looking for a reason to get upset or “get you” saying something in disagreement with them. Management sent out a survey- no one was 100% honest. No one. Everyone wants to keep their job and they know how vengeful management can be if you say anything negative. There are no territories and no loyalty. If the customer had issues- too bad we have a contract. Turnover is very high. I’ve never been anywhere with so much turnover. Don’t get sick, don’t have a family member sick or die. Don’t go on vacation. You have to meet quota regardless of what is happening in your personal life. Managers have no issues letting you know this. Now the managers. Managers kept saying they can close but they have never closed one deal since I’ve been here. Not one. It’s always the salesperson who closes deals. Managers don’t even know how or what to say to a customer. They talk about irrelevant stuff and think it sticks. All the managers do this. Meeetings- a complete waste of time. 3-5 a week and they never say anything useful or meaningful. Never. They literally say they same thing every day/week/month. They just change the wording. If upper management learns a new catch phrase then all the managers can’t stop saying it and sometimes it isn’t even used correctly go get a point across. This company has NO leaders. They have micromanaging bumbling individuals who like to pretend they are smarter than they are. They eventually show how much they don’t know. The company has a bad reputation and they will not try to fix it. The company has no vision, no loyalty, no professionalism, no leaders. Nobody in management could close a deal of more than 50 seats that is a straight up cold call. No leads, no friends no referrals. DO A cold call in front of the whole team and close it. Just one. Not one person in management can. I challenge everyone in management to do so. Management could not even close a 20 seat deal. Management can’t even do what you ask employees to do and fire them for. I wouldn’t sell this company to a friend or anyone in my town. It’s embarrassing.

1.0
11 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Free lunch on Fridays is the only pro.

Cons

Life as an Account Manager The recruiter will sell you the dream of a 6 figure salary. Good luck getting past 30 days. Only 3 Days of “training” and you are thrown in the deep end to make 70 dials per day and fetch 2 quotes. Limited product knowledge training. They have 30 reps, that includes Account Executives and Business Development Reps, call into the same markets. Oh by the way, you’re competing with inmates from the prison that the company hires to do their outbound calls. You are not given warm or marketing generated leads until you can “prove yourself” after 90 days. Again, good luck making it past 30 days. Leadership. It’s non existent. You hop on a couple calls a day for them to hype you up and rally the troops but don’t expect anything beyond that. There’s no coaching, no structure and no workplace culture. They hire 20 reps at time and keep maybe 1 or 2 for longer than 30 days. Everything shifts on a dime because even management doesn’t know what’s going on half the time. The people at the office don’t bother getting to know you because they know you won’t be there long.

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SpectrumVoIP Response
2y
We are sorry to hear that your employment experience did not align with our sales goals. We always strive to be very transparent with our sales expectations. This starts with a detailed job description, followed by multiple interviews and ending with a signed sales role expectations acknowledgement form from every new hire. In addition, our goal is to always provide the necessary tools and resources to all our sales employees to be successful in their role. This includes among other things: consistent and ongoing training, availability of our Business Development Representatives to help set appointments, our Executive team to help close deals, field sales software to help manage and enhance your sales prospecting efforts, and the opportunity to work with some of the best sales leaders in the industry. The sales reps who thrive here are those who enjoy working a full 8-hour day Monday through Friday prospecting, cold calling, and ultimately making sales. We realize that it can be challenging to commit to a full 8 hours every day. As such, we understand this job is not for everyone, and we respect that. Furthermore, a remarkable and beautifully inspiring part of our company's history is our willingness to provide second chance opportunities to many deserving people. These opportunities have been life changing for our employees and we have enjoyed watching them continue to grow their careers at SpectrumVoIP. This is something that we will always be very proud of. We thank you for your feedback and we wish you all the best moving forward.
1.0
6 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Competitive Base Pay for the Position

Cons

Minimum Training Went Through 5 Managers in 3 Months My Team of 8 Went Down to 0 in 3 Months Turnover Rate is Ridiculous Supposed to be a Work from Home Only Position, That Changed Supposed to be an Hybrid Position on Phones & Outside Sales and Turned into ALL PHONE CALL Hired to be in Sales and it Turned into a Call Center Position Trying to Get Appointments Hired on to Hit 2 or 3 Appointments a Week While I was Ramping Up, After my Manager left in Week Two, the Minimum of Hit Two, Run Two.... With Still So Much Lack of Training Run.... Don't Walk.... Sprint Out the Door.

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Glassdoor has 167 SpectrumVoIP reviews submitted anonymously by SpectrumVoIP employees. Read employee reviews and ratings on Glassdoor to decide if SpectrumVoIP is right for you.