employer cover photo
employer logo
employer logo

Spokane Transit Authority

Is this your company?

Spokane Transit Authority Reviews

3.1

19% would recommend to a friend

(27 total reviews)
avatar

Susan Meyer

16% approve of CEO

15% positive business outlook

Spokane Transit Authority has an employee rating of 3.1 out of 5 stars, based on 27 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spokane Transit Authority employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

27 reviews
1.0
23 Feb 2022
Recommend
CEO approval
Business outlook

Pros

There really aren't any. I guess I didn't die?

Cons

The wages are ok compared to other jobs, but it's nowhere near enough money for what you have to deal with. You will be expected to babysit a bus full of adults, many of whom have issues with substance abuse and mental health, all by yourself while also watching the road and driving safely on Spokane's crumbling and narrow streets. Passengers and commuters will treat you like scum all day long and you just have to take it. If you even so much as verbally defend yourself you'll probably get fired. You'll get cussed out, spit at, hit, called all the slurs in the book, and management won't back you up. One passenger has a file an inch thick of complaints from drivers (including physical assault), yet he is still allowed to ride the buses to this day. You will spend the first 10-15 years of your career working 12 hour days, split shifts, nights, weekends, holidays, or any combination of those. Often times you'll only have 8 hours between shifts, so have fun driving on only 4-5 hours of sleep! It's a union job so everything is seniority based. Problem is, the older drivers aren't retiring when they're eligible so you'll be stuck at the bottom a long time doing all the worst shifts. You will have no life and very little time to see your family. If you have kids or other dependents, this is not the job for you. The union is toothless because all the union reps are also STA employees so they're afraid to rock the boat. The CEO has been known to target people who speak out against her. The supervisors, bless their hearts, they sure try. They're good people. But upper management is cruel, ignorant, uncaring, and blindingly incompetent. They've wasted $93 million of taxpayer money on a completely redundant route (City Line) that doesn't serve any new areas of town, but ooooh look at the shiny new battery bus! But of course, when it comes time to negotiate driver wages, they pretend to be broke and the union has to hire an accountant to call their bluff. Every time this happens, STA has been found to be blatantly lying about the company's finances. When I started, there was a person in upper management who was retired military and like any good leader, he stood up for the employees and pushed the CEO to take better care of us. The CEO's fragile ego cannot tolerate when someone doesn't bow to her, so she created an increasingly hostile work environment until he was pushed out and resigned. Let me rephrase that; this man literally went to war in the middle east, and even he couldn't stand that tyrant. Now all that's left in upper management is sniveling yes-men who wouldn't dare to question her. They have no idea what it takes to do the job and they would not last 10 minutes in the driver's seat, yet they still think it's ok to treat employees like trash. It really bums me out because I truly believe that STA COULD be a great place to work. But that would require 100% turnover for management and the Board of Directors, and that will never happen. So STA is doomed to remain a giant waste of taxpayer dollars and a net-negative for the community. If anything, just get a job there for the free CDL and then go work somewhere else.

1.0
20 Jan 2020

It's a trap!

Recommend
CEO approval
Business outlook

Pros

There is nothing at this company good enough to outweigh the bad.

Cons

This is the worst company I have ever worked for. They rope you in with decent benefits and big talk of how great the company is. By the time you realize it will never "get better" like management promises it is too late, you're trapped. Working for this company was like being in an abusive relationship. You are treated like garbage with zero regards to your personal time. STA picks and chooses when to follow the contract and when you file a grievance they jerk you around for two years before anything gets settled. Upper management is a joke. Bad decisions are made that negatively effect customers and employees but nobody ever does anything to rectify the situation. If you want to get away from driving there is no where to go within that company unless you are ok with being part of the problem.

1.0
19 Mar 2018
Recommend
CEO approval
Business outlook

Pros

The pay and benefits are good

Cons

Exempt employees are used as pawns to keeps union wages down. The organization is interested in growing and providing "glitzy" services to the public with no development to the internal infrastructure needed to provide these additional services.

Viewing 1 - 3 of 27 Reviews

Glassdoor has 27 Spokane Transit Authority reviews submitted anonymously by Spokane Transit Authority employees. Read employee reviews and ratings on Glassdoor to decide if Spokane Transit Authority is right for you.