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SpringHill Suites

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SpringHill Suites Reviews

3.3

51% would recommend to a friend

(349 total reviews)
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Arne Sorenson

61% approve of CEO

42% positive business outlook

SpringHill Suites has an employee rating of 3.3 out of 5 stars, based on 349 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SpringHill Suites employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

349 reviews
1.0
15 Jan 2019

Terrible Company to work for

Recommend
CEO approval
Business outlook

Pros

There is nothing positive I can say. As an employee you're supposed to receive discounted rooms but management never set up my account to receive ANY promised "benefits"

Cons

The job requirements at the time of hire seemed to be manageable and the management seemed friendly. Things went downhill quickly. Management constantly criticized work on unspoken and ridiculous expectations. Constant threats from management about being fired. Honestly the stress from the job made it hard to sleep at night sometimes because of the constant fear of being let go based on managements attitude. If management was happy, you could rest easy, but if management was ever upset (even over non-work related issues) you were in for a tough ride. I would suggest to never work for this company, or at least this specific hotel. Management was also very hypocritical. We had a group message set up and we received constant messages about completing certain tasks and yet the manager did non of them. Management does not lead by example. You are always walking on egg shells and can never be sure about your job. Again, I would suggest to stay away from this hotel.

2.0
30 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Occasional tips, labor is not too hard, very repetitive work, able to listen to music while working.

Cons

Inconsistent schedule, very repetitive work, low pay, no opportunities to progress, rare and small pay raises, no positive reinforcement from management, high turnover so work may increase on any given day. Honestly working here is complete misery and does nothing but make you feel more incompetent the longer you stay.

1.0
16 Apr 2022

Indentured Labor

Recommend
CEO approval
Business outlook

Pros

Clean work environment Good quality toiletries Accessible to other businesses Near freeway and main roads

Cons

Cliquish with strong provincial culture (aka prejudice). Your colleagues may subtly interrogate you if you are not like them. One would think that they were another branch of law enforcement. It's a souped up sweatshop - you'll work for seven days straight with one 30 minute break with two rotating days off, which adds up to two days off every two weeks (meaning 9 to 10 day work period). Housekeepers have roughly 30 minutes to clean/service a room (you'll have 9 to 12 rooms daily). This is a recipe for burnout, as evidenced by the amount of housekeepers with waist, hip, leg, and back injuries who later need to take sabbaticals. They low-key cheat on the payroll hours - housekeeping payroll goes from Friday through Thursday, whereas the schedule runs from Monday through Sunday. Technically, you'll be working up to 56 hours weekly, yet will only get paid for up to 40 because of payroll hours. So your two days off (equivalent to 16 hours) is just a way to space out payroll because the reality is that you work every day if you do the math. In the world of housekeeping, this is all perfectly legal as domestic workers are exempt from many of the labor protections other industries have. Training starts off simple, but they have no patience with those with disabilities who are otherwise qualified as per ADA/EEO laws. So if you don't get it quickly, expect to be harangued, humiliated, denigrated, and badgered into assimilating their ways, much like scolding a dog as a means of training and discipline. But if you are the kind of person that they like, they'll give you three months to get it. This is why certain kinds of people who may be average or mediocre get ahead, while others who are talented, but need a little work stay behind. If you want to embody equity, please look into this.

Viewing 1 - 3 of 349 Reviews

Glassdoor has 363 SpringHill Suites reviews submitted anonymously by SpringHill Suites employees. Read employee reviews and ratings on Glassdoor to decide if SpringHill Suites is right for you.