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      SpyCloud

      Engaged employer

      SpyCloud Reviews

      4.2

      82% would recommend to a friend

      (36 total reviews)

      Ted Ross

      96% approve of CEO

      82% positive business outlook

      SpyCloud has an employee rating of 4.2 out of 5 stars, based on 36 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SpyCloud employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      36 reviews
      3.0
      12 Oct 2022

      pretty tolerable

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      ou work here because you are very self-motivated, hold the value of security close to your heart even when away from work, and want a reliable paycheck at a company that is trending in a successful direction. Leadership at all levels is the opposite of micromanage-y, which is great to be trusted to do the job you are hired for :) You’ll work with people who don’t kick the can and are excited you’d think to reach out to them for any cross-collaboration. There’s no need to “stay in your lane”, though the ability to suggest new ideas at this relatively small startup takes a lot of finagling because the “chain of command” mentality is strong. Physical office is cool, there’s easy parking and good food in walking distance. A hybrid set-up of being remote or reserving a desk at the office is probably here to stay at Spycloud :) Compensation and bonus structure is pretty standard. Aint burning thru cash like an SF venture-backed brogrammer place, but not so crusty you wonder why you don’t go back to an F1000 hardware company ;P No one is mean, and grudges would not be tolerated between teams or individuals. Creativity and passion are a little on auto-pilot but that also means the job is predictable and you can be satisfied/fulfilled by doing good at what was promised. They always backfill when the workload grows to big, and no one will bother you on vacation (unless its the end of the quarter and you’re in sales/legal, but we all want to win right?!)

      Cons

      -there is no official parental leave policy. So the other older review here that said its generous must mean that HR was helpful in filling out FMLA paperwork and sat on a team where the manager approved extra PTO out of our “unlimited” policy. But don’t be confused, there is no set protocol saying you get 3 or 6mo or even better. On average I would say men are taking 4-6weeks and haven’t seen any female employees need maternity leave during my time. -Culture is non-existent. Before the pandemic there was some minimal ‘lets have a case of beer on a Friday’ thing. And locally based teams might walk to lunch, or have a team bonding event to mini golf or a movie. But these are not regular (as in not even quarterly), and no team that I know of encouraged fun or even tangentially-academically stimulating activities since going remote. -There are no company all hands meetings, no dashboard a marketer could see to cheer for engineering finishing releases or squashing bugs, and vice versa an investigator can’t celebrate or give kudos to HR for hitting hiring goals. News about this stuff is shared haphazardly. And reply-all-ers are shamed but the internal messaging system makes posting a gif or ‘thumbs up’ a nightmare, so just know if you are externally motivated in the slightest this is not the place for you to feel validated. -Further limiting any relatable or organic conversations between employees is heavy censorship of anything remotely political, even in non-mandatory ‘social’ topic themed slack/teams/wire channels. The cool veteran dads who head up all but 2 departments are pretty sensitive— though its okay for them to casually drop words like jihadi into their rapport with you. -No educational/professional development stipend -No annual raises or even standard performance reviews -They don’t hire anyone under 25 and I wouldn’t encourage anyone with less than 8yrs of sass experience to apply to any department, as out of the last 50 hires only ~2 made an industry switch.

      avatar
      SpyCloud Response
      3y
      Thank you so much for taking time to share your thoughts. As you likely recall, SpyCloud is a very feedback-rich environment, and we genuinely value the ideas and input of all of our team members. You bring up some great topics – I’ll address them here: You are definitely right about the hybrid work environment. SpyCloud has more than doubled in size since early 2020, and we remain committed to a Remote First workplace. Our employees now have the ability to be located just about anywhere in the world! While many of us come into the office a few days a week, there are those SpyClouders who only come into the office once a month or once a quarter! …and while we might not see each other face to face very often, our Zoom-game is strong! Our employees are intrinsically driven to collaborate in order to move SpyCloud forward and to make the internet a safer place by disrupting the criminal underground. If you think that sounds a bit like our vision statement – you’re right! While SpyCloud doesn’t pretend to be a holacracy, we do recognize that the diversity in backgrounds and experiences that each one of our employees brings to the table lends itself to our continued success. We laud that diversity and success each and every day through our community Slack channels. Our Zoom-game is only matched in enthusiasm by our Slack-game! SpyCloud has been and is continuing to grow and mature as an organization. You will be pleased to learn that in the past year we have formalized and adopted our Parental Leave policy – we know that the birth or adoption of a child is a life-altering event, unmatched in its overwhelming joys and increased demands. We offer 12 weeks of paid leave for Primary Caregivers and 6 weeks of paid leave for Secondary Caregivers. We do still have Flexible Paid Time Off because we know that parenting never ends, and all of our employees are given the ability to manage their time off in conjunction with the needs of the business. In Spring of 2022, SpyCloud established a Culture Team for monthly social events (New Hire Happy Hour, anyone?) and SpyCares for more service-focused events. We have dovetailed those events with one tradition that we have always held each quarter - the SpyCloud Beer30. While the Beer30 has also grown and evolved, the next one will still be as important as the first one we held in 2016. As you know, this quarterly meeting has served many purposes – camaraderie and gathering for one, but equally important - it has always given the leadership team the opportunity to share important information, allowed our employees to ask questions and to also make sure that each SpyClouder fully understands our strategic goals. Again - thank you for your review and your feedback. I welcome the opportunity to discuss with you further. Please do not hesitate to contact me at Christia@SpyCloud.com or 512.415.5571. Sincerely, Christia Churchill, VP of Human Resources
      2.0
      8 Apr 2024

      Previous review was somehow removed -- Good, until it wasn't

      Senior technical support engineer/lead
      Recommend
      CEO approval
      Business outlook

      Pros

      Competitive pay (*for a start-up*) Interesting business model, and the engineering teams included some of the smartest and most capable professionals I've encountered thus far in my career.

      Cons

      I was the first employee to be hired for my specific role back in 2020. The director at the time and I were the only two employees doing that job at the organization for most of 2020 and 2021. The director brought me on specifically to build out the structure of the support org for SpyCloud, which fell under the umbrella of the larger CS organization. CS had / has a very small leadership team which was at the time made up of one individual and has since grown. CS leadership consistently created an environment of favoritism, sometimes based on irrelevant and unintuitive criteria completely unrelated to job performance, team collaboration, and positive outcomes. At SpyCloud's detriment, this meant that in order to 'succeed' in your role as a support engineer, you were mostly beholden to appeasing CS leadership instead of diligently performing your duties and contributing to the work effort. This dynamic created some of the most unprofessional work culture I've experienced thus far in my career. There is quite the list of other cons to working at SpyCloud, sadly, a few other honorable mentions go out to: 1. No learning or training budget for employees. Most companies/start-ups let alone *tech* start-ups there is a training budget. Monetary resources provided by the company on top of a normal salary that are intended for use as reimbursement for the costs of acquiring certifications, degrees, training, learning, etc. SpyCloud does not do this and will deny these types of requests from employees. 2. Misplaced budgeting priorities-- regular travel expenses for remote employees to visit the office, team dinners, and off-sites are all approved but small, lightweight, and highly useful tooling that assists in the job function and provides a better experience for the customers of the business are denied. 3. Weekend work. CS leadership often works on weekends, meaning you also often work on weekends.

      1.0
      10 July 2023

      Left as soon as I could

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      100% Remote Paid lunch for those in the office

      Cons

      Good ol boys club Constant restructuring No strategy or trajectory consensus Horrible treatment of employees not within the "inner circle" Frequent promotions for certain high-visibility employees but zero career movement or opportunities for everyone else.

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      Glassdoor has 39 SpyCloud reviews submitted anonymously by SpyCloud employees. Read employee reviews and ratings on Glassdoor to decide if SpyCloud is right for you.