Steadily Reviews

- You will suffer middle management if your role is volume / metric based - Middle management is a mix of subject matter experts with little leadership skills, or people leaders with no insurance background - There is little accountability for middle management, and they are apathetic to the needs of their direct reports - If you do not already have a background in insurance, you will not receive appropriate training to succeed in your role - Trainers are just that, they are not teachers or subject matter experts - Reporting and metrics are often not accurate, and management is not equipped to properly analyze their data - There is no metric or data transparency per the above, and data experts from other departments control this tracking - QA metrics are a constantly moving goalpost that accommodate management needs and downplay individual successes

Very call center oriented and very high call and case volume. They did not continue to staff my team like it needed so everyone was spread thin and burnt out/constantly behind.