Does StepChange Debt Charity pay their employees well?

According to anonymously submitted Glassdoor reviews, StepChange Debt Charity employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at StepChange Debt Charity. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at StepChange Debt Charity?

53% of StepChange Debt Charity employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated StepChange Debt Charity 3.6 out of 5 for work life balance, 3.6 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at StepChange Debt Charity?

Debt Advisor (177) , Team Leader (32) , Debt Advisor - Client Support (18) , Data Verifier (11) , Debt Adviser (10) , Advisor (9) , Customer Service Representative (7) , Dms Advisor (7) , Helpline Advisor (6) , Customer Service Advisor (5) , Anonymous (4) , Manager (4) , Administrative Assistant (3) , Team Manager (3) , Client Advisor (2)

What are the pros of working at StepChange Debt Charity according to real employee reviews?

"Great colleagues and genuinely help people in need." ((in 60 reviews)); "Flexibility and great people to work with" ((in 52 reviews)); "Made good friends free tea and coffee" ((in 24 reviews)); "Great team good work from home" ((in 16 reviews)); "Good benefits" ((in 15 reviews))

What are the cons of working at StepChange Debt Charity according to real employee reviews?

"Poor management (at team leader level in particular) who’s answer is always to put the onus and the blame on the employee in every situation." ((in 28 reviews)); "Low pay when compared with similar roles." ((in 20 reviews)); "Certain managers and team leaders have issues with colleagues trying to provide information on unions to others." ((in 17 reviews)); "Morale is low across a plethora of different departments." ((in 13 reviews)); "Bullying and other unprofessional behaviours are embedded throughout, some of which I personally experienced." ((in 13 reviews))

StepChange Debt Charity Reviews

3.4

53% would recommend to a friend

(476 total reviews)

Vikki Brownridge

78% approve of CEO

48% positive business outlook

StepChange Debt Charity has an employee rating of 3.4 out of 5 stars, based on 476 company reviews on Glassdoor which indicates that most employees have a good working experience there. The StepChange Debt Charity employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

476 reviews

5.0

19 June 2026

Rewarding work environment with supportive leadership

Debt advisor

Recommend

CEO approval

Business outlook

Pros

It's more than a job working here, the satisfaction and pride from making significant impacts to clients makes it so rewarding. Team leaders within the Review Team are down to earth, approachable, empathetic and supportive. I couldn't wish for a better Team Leader to guide me. The whole team works together, everyone is friendly, supportive and there is freedom to speak your mind to make impactful change. The focus is client experience and quality, rather than call handling time and it is very different to other phone based roles within companies. Only 2 days required in the office, the rest of the time you can work from home which is a huge benefit for work/life balance and travel costs.

Cons

Honestly, I don't have any other than I wish the pay was based on performance rather than length of service as there would be more of an incentive to excel.

StepChange Debt Charity Response

1w

Thank you for your review and we're pleased to hear of your positive experience working at StepChange. In regards to pay and reward, as part of our five-year strategy it is in scope to review this package alongside how we manage and reward performance, and we will take this feedback into consideration.

3.0

5 June 2026

Work from home is great, but lacks flexibility

Collections specialist

Recommend

CEO approval

Business outlook

Pros

Work from home, last min holidays

Cons

Lack of flexibility. Long calls, poor sallary

StepChange Debt Charity Response

1w

Thank you for your review. We are sorry to hear that you feel the role lacks flexibility, calls are long, and the pay is not as you would expect. We do have a flexible working policy in place which we have established to offer colleagues a healthy work/life balance whilst ensuring we are available to help our clients when we need them. Unfortunately due to the nature of the role, calls can be long to ensure we are thorough with the support we provide to clients, but our ongoing transformation continues to explore ways we can be more efficient, such as investing in our online service so clients can self-serve. We are also completing a review of our pay and reward package and are seeking colleague feedback as part of this, so we will take your comments on board.

3.0

1 June 2026

Reasonable place to work

Project manager

Recommend

CEO approval

Business outlook

Pros

Friendly people, business seems to be looking to moderize

Cons

Few things in office a bit run down and old.

StepChange Debt Charity Response

1mo

Thank you for taking the time to leave a review and we are pleased to hear about your positive experience working at StepChange.

Viewing 1 - 3 of 476 Reviews

Jobs at StepChange Debt Charity

Customer Service Specialist - Debt Support

Leeds, England

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GBP 37K - GBP 37K /yr

(Employer provided)

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Learning and Development Specialist

Leeds, England

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GBP 45K - GBP 45K /yr

(Employer provided)

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GBP 30K - GBP 40K /yr

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