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      Story Terrace

      Engaged employer

      Story Terrace Reviews

      4.6

      93% would recommend to a friend

      (32 total reviews)

      Rutger Bruining

      98% approve of CEO

      89% positive business outlook

      Ratings by category

      4.8

      Diversity and inclusion

      4.8

      Work/Life balance

      4.7

      Culture and values

      4.7

      Senior management

      4.1

      Compensation and benefits

      4.1

      Career opportunities

      Story Terrace has an employee rating of 4.6 out of 5 stars, based on 32 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Story Terrace employee rating is 27% above average for employers within the Personal consumer services industry (3.6 stars).

      Reviews by job title

      32 reviews
      2.0
      1 Aug 2025

      slave wages

      Premium writer - freelance
      Recommend
      CEO approval
      Business outlook

      Pros

      The satisfaction of producing a book that the client will value, and of building a close working relationship via hours of interviews.

      Cons

      The pay. In terms of hourly reward, you'd be better off at a supermarket checkout, where you would at least have employee-rights. The ST model was never generous but at least before they ran into financial trouble in 2023/24, it was not actually derisory. After that, they changed the model to rely on A.I.-generated story outlines that were, incidentally, generic and souless, and used it as an excuse to halve writers' pay. Yes, halve. A "premium" writer with year of journalistic experience can expect £1,000 for conducting and transcribing ten hours of interviews and producing 20,000 words. God knows what they offer their more junior hacks. Free sweeties and a pat on the back? The churn. The ever-changing rosta of editors is disorientating and erodes confidence in the Company. It also makes it difficult to build professional relationships. The hassle. Inevitable when you are dealing with a cross-section of people but be aware that a percentage of those who want to tell their stories will be needy/vulnerable/ a bit odd/ extremely odd. You will be treated not just as a writer but as a confidante-cum-therapist. You will be offered tranches of supporting material that require days of extra work to digest. Some clients will change their minds half way through the process about what they want to reveal. Some will take to phoning you outside agreed interview times, in the belief they have bought an advocate in their ongoing divorce process. The product. Most writers take pride in what they produce and want to offer an accurate reflection of the client's voice. The A.I technology ST now uses as standard makes those things difficult. It expects often elderly people to recall events from decades ago in a purely linear fashion and then processes their memories in upbeat Americanese that often clashes with the subject matter.

      avatar
      Story Terrace Response
      11mo
      Thank you for taking the time to share your feedback. We genuinely appreciate your honesty and the opportunity to understand your experience more deeply. We’re glad to hear you enjoy producing and collaborating on a book that clients will value. Many of our writers have shared that these elements are the most meaningful part of their work with us, and it’s wonderful to see that reflected in your experience. We also recognise your concerns regarding compensation and process structure in the writing workflow. We have different processes for different products. Writer expectations and compensation for each product are provided during the application process through our comprehensive writers handbook per writer seniority level and communicated once again at the start of each project. We are sorry to hear that the time you needed to complete the work didn’t align with the rate. Our editorial team is here to support you throughout the process and to advocate for you if extra work arises unexpectedly. Because this process is often deeply personal and vulnerable for our clients, we frequently hear that they develop a strong sense of connection with their writer - testament to the skill and empathy our writers bring. We understand this can blur boundaries at times. To provide additional support, we are hosting a webinar in September focused on navigating such situations, including mental health strategies for working with vulnerable people. You are warmly invited to attend. We remain deeply committed to our mission of helping people from all walks of life share life stories in beautifully crafted books. Your contributions are key to that mission, and we are dedicated to ensuring the experience remains rewarding, creative, and fair. Thank you again for your valuable feedback and for being an important part of our community.
      3.0
      20 Dec 2022

      Good experience, poor management

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Ownership of your own projects, ability to expand skills, great colleagues

      Cons

      The company is constantly changing, including the job descriptions of the roles e.g. Project Editor has had pretty much all editorial responsibility stripped from it. A lot of the upper management aren't familiar with the book making process, so the changes they make don't make sense. There's also a very high turnover rate of staff, and a high workload. If you're ok with constantly being in flux, and potentially having your job change from what it started as, you'll enjoy it. If you don't want those things, look elsewhere

      avatar
      Story Terrace Response
      3y
      Thank you for the feedback. Based on previous internal employee feedback, management acknowledges that indeed there are a lot of process changes and they actively work to communicate those better. In a startup environment, rapid changes unfortunately are inevitable. It also means that your role may evolve into something different as the company evolves. All current editorial managers - but 1 - started working as project editors at StoryTerrace and have been promoted internally. We trust that they know the processes very well and this will only help further build the editorial team's success. StoryTerrace has a culture that encourages feedback from all stakeholders and management aims to be as transparent as possible. More than in other companies, all changes are widely discussed and explained. It's a tough balance to get right — responding to feedback vs creating too much change — and we are always aiming to improve when we miss the mark. The focus is always to make things better for our editorial team, the customer experience and the business, so that we can achieve our vision of capturing thousands of life stories in beautiful books. Great colleagues is lovely to hear!
      2.0
      8 Sept 2022

      Not exactly what I'd expected

      Senior project editor
      Recommend
      CEO approval
      Business outlook

      Pros

      A friendly, supportive team; some interesting projects and customers

      Cons

      A rapidly changing structural environment, as per many start-ups; quite a lot of new technology to learn/use; some challenging customers/projects; not the most open communication channels with management.

      Viewing 1 - 3 of 32 Reviews
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      ReviewsStory Terrace reviews

      Glassdoor has 60 Story Terrace reviews submitted anonymously by Story Terrace employees. Read employee reviews and ratings on Glassdoor to decide if Story Terrace is right for you.