Does Sugar Factory pay their employees well?

According to anonymously submitted Glassdoor reviews, Sugar Factory employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Sugar Factory. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Sugar Factory?

25% of Sugar Factory employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Sugar Factory 2.5 out of 5 for work life balance, 2.0 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at Sugar Factory?

Server (51) , Server/Waiter (20) , Manager (16) , Bartender (8) , General Manager (8) , Hostess (8) , Server/Bartender (8) , Server/Waitress (4) , Busser/Runner (3) , Host (3) , Restaurant Manager (3) , Waitress (3) , Floor Manager (2) , Food Server (2) , Host/Hostess (2)

What are the pros of working at Sugar Factory according to real employee reviews?

"The money is good and this can be a fun place to work at times." ((in 32 reviews)); "Good pay, but working more than 40 hours a week so keep that in mind!" ((in 10 reviews)); "Coworkers are nice." ((in 7 reviews)); "Great staff... Great owner." ((in 4 reviews)); "Great people and atmosphere!" ((in 4 reviews))

What are the cons of working at Sugar Factory according to real employee reviews?

"Poor management makes the place worse than it's potential" ((in 29 reviews)); "Long hours and sometimes you’ll work till 3am and have to open at 7am" ((in 11 reviews)); "Tip pool, rude customers, managers that are disrespectful to their employees, very long hours, dirty." ((in 8 reviews)); "They provide no training when opening up a new location and ask for volunteers to help build all their furniture instead with no pay." ((in 6 reviews)); "Late hours, long hours, favoritism in the work place, fraternizing around the workplace" ((in 4 reviews))

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Sugar Factory

Sugar Factory Reviews

2.4

25% would recommend to a friend

(207 total reviews)

Charissa Davidovici

23% approve of CEO

19% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (207 reviews)

Sugar Factory has an employee rating of 2.4 out of 5 stars, based on 207 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Sugar Factory employee rating is 35% below average for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

207 reviews

1.0

3 Feb 2026

Bad

Food sever

Recommend

CEO approval

Business outlook

Pros

Coworkers were the best thing

Cons

Bad managentment Steals tips takes 17% from us

4.0

9 Sept 2025

NA

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Flexible working hours and locations.

Cons

New Startup and growing company

1.0

31 Aug 2025

na

Server/waiter

Recommend

CEO approval

Business outlook

Pros

dancing for fun. the aesthetics

Cons

never having candy or being paid close to a week late

Viewing 1 - 3 of 207 Reviews

Jobs at Sugar Factory

USD 50K - USD 60K /yr

(Employer provided)

View job